Client Relationship Manager - Australian Graduate School of Management (AGSM)

Position Summary:

The Australian Graduate School of Management (AGSM) Short Courses unit, part of UNSW Business School, is dedicated to delivering high-quality, impactful learning experiences. We focus on providing relevant and compelling learning opportunities that drive capability uplift, reskilling, upskilling, and new skilling for individuals and organizations.

We are seeking a motivated and experienced Client Relationship Manager with a strong sales background in the private sector. This role is crucial for expanding our customised learning solutions through the development of long-term, profitable partnerships. The successful candidate will identify and manage multiple accounts with a strategic sector focus, leveraging business development, cross-selling, and up-selling strategies to meet client needs.

As Client Relationship Manager, you will use your expertise to align client requirements with our learning solutions, drive client sales, and identify new opportunities. You will take a proactive approach to connect with industry and government partners to promote the AGSM and UNSW value proposition to supporting their learning and development needs.

Accountabilities:

Create and implement sales strategies to achieve and exceed targets by analysing market trends and client needs and identifying key approaches to enhance value for clients.
Build and sustain long-term, mutually beneficial relationships with new clients through proactive communication and engagement.
Develop tailored tender responses and proposals to secure new business and revenue opportunities, strengthening relationships with existing clients.
Gain a thorough understanding of all course materials and how they can be tailored to deliver customised programs, offering clients clear guidance on relevant pathways for their organization.
Identify and leverage opportunities for upselling and cross-selling products and services, collaborating with internal teams to ensure effective pursuit of these opportunities.
Serve as a trusted advisor by aligning client objectives, monitoring performance, managing expectations, and fostering client loyalty.

Skills and Experience:

Tertiary qualification in a relevant discipline, with 3-5 years of client relationship management experience.
Proven track record in meeting and exceeding sales targets, with experience in revenue generation and client acquisition in competitive markets.
Experience in identifying business opportunities, upselling, cross-selling, and expanding market reach through strategic sales.
Understanding of Short Courses and their conceptual offerings.
Strong negotiation and influencing skills, with a history of stakeholder management.
Experience managing major projects, with skills in negotiation and achieving desired outcomes.
High-level interpersonal skills for effective communication with stakeholders, clients, and professionals.
Competence in budget preparation and client financial reporting.
Proficiency with data analysis and visualization using Microsoft Suite (Excel, Power BI, Dynamics) and experience management tools like Qualtrics.
Ability to work independently and collaboratively, fostering innovation.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

Flexible Working Options (work from home, flexible hours etc)
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over Christmas period
Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply:

Submit both a Cover Letter and CV online via the UNSW Job Board before Tuesday 7th January 2025 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).

Get in Touch:

If you have any queries about the role, please contact Eva Freedman at eva.freedman@agsm.edu.au

If you have any questions regarding the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Australian Graduate School of Management (AGSM)

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