Principal Customer Success Architect

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

About this Role:

The Solutions Architect (SA) team is a distributed team of subject matter experts Kubernetes, Cloud Native technologies and networking. The team is the primary of our customers' value realization with Cisco Isovalent Cilium Enterprise. SAs engage daily with customers. They are thought leaders who bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads. They are also great collaborators and problem solvers, not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco Isovalent and our product with the help of our customers. Last, SA are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, SAs are amazing teammates.

What You’ll Do:

Help our customers be successful with Cilium Enterprise
Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
Build deep technical relationships with key customer stakeholders and be a trusted advisor
Conduct workshops for customers on our existing and new product capabilities
Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production.
Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure.
Hunger to learn leading technology and collaborate with world class technical talent

Minimum Qualifications:

8+ years of experience in advanced Kubernetes architectural components and their relationships.
8+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments.
8+ years of experience with at least one major cloud provider (AWS, Azure, or GCP).
8+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.
Proven track record implementing secure, robust networking and Kubernetes solutions across multi-cloud and hybrid environments.

Preferred Qualifications:

Industry recognition in the space of networking and/or Kubernetes through showcasing innovative solutions at industry recognized events
Knowledge of best practices for operating systems security and their application in cloud-native technologies.
Experience embedding monitoring in designed solutions and understanding the pillars of observability.
Experience designing enterprise-grade Kubernetes-based systems.
Familiarity with automation tools and technologies for repetitive tasks.
Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape.
Demonstrated ability to make informed recommendations for cloud-native solutions based on technical and business needs.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco Isovalent

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Principal Customer Success Architect