Senior Policy Officer

We have an exciting opportunity for a Senior Policy Officer to join the Centre of Excellence team in the Digital Strategy, Investment and Assurance branch (DSIA) for a period of 6 months. The Senior Policy Officer leads and manages policy stream in the development, delivery and implementation of policies relating to ICT and Digital across NSW Government and includes supporting NSW Government agencies’ adoption of Digital change.

The Policy team adopts an agile approach and has a pipeline of initiatives to deliver evidence-based and customer-centric improvements. You will join a fast-evolving space, providing timely and accurate policy advice whilst planning long-term policy development. You will lead and manage critical policy initiatives, communication channels and mechanisms for the branch.

The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment. DSIA plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.

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About the Role:

Lead and undertake research, analysis, and review of complex policy issues, identifying emerging issues, and developing evidence-based options and strategies, to ensure problems are resolved and risks are mitigated.

Provide expert advice and information to inform relevant stakeholders and support policy directions.

Lead and manage policy team member/s to support the Agency in meeting policy commitments and/or roll-out of significant policy initiatives.

Develop and implement strategies for the monitoring and evaluation of all policy initiatives to identify risks and issues and ensure the achievement of desired outcomes.

Lead and facilitate stakeholder engagement, consultation, and negotiation on policy issues to identify and develop solutions and make recommendations that account for relevant factors and support sound policy decisions and approaches.

Managing consultations and negotiations with diverse stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.

Support the preparation of reports, briefs, and correspondence to inform or respond to Agency and/or Government requests.

To be successful in this role you will demonstrate:

Thorough knowledge and demonstrated experience in the development, writing, review, and updating of departmental Digital policies and procedures in a large politically charged organization.

Successfully manage, consult, and negotiate with a diverse range of stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.

Proven ability to research and analyse complex issues, manage, and interpret decision support information, and to effectively implement solutions, given the need to understand the problem and formulate responses within short timeframes, often without prior notice.

Ability to lead and work within a collaborative and supportive environment by providing clear direction, articulating parameters, and establishing professional working relationships with a wide variety of internal and external key stakeholders.

Have relevant skills, experience and/or tertiary qualifications in policy development and team management.

High level written communication skills with the ability to explain complex information using language appropriate for the audience’s level of knowledge, skill, and experience in a succinct manner.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Adam Baghdadi via adam.baghdadi@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process please contact adam.baghdadi@customerservice.nsw.gov.au or 02 9494 8351.

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Senior Policy Officer