Customer Advocate

JOB DESCRIPTION

Department Name: Demand Flow

Position Title: Customer Service Advocate

Shift: 1st Shift

Report To: Demand Flow Manager

Position Location: Kinston, NC

Summary

Customer order processing and load planning through BSTO process of deploying finished goods to meet Regional Distribution Center (RDC) stocking targets by Stock Keeping Unit (SKU).

Essential Duties and Responsibilities:

Process deployment orders ensuring that they ship on time to deliver in less time.
Maintain deployment orders in SAP and WMS and daily logs for follow up.
Coordinate with Charlotte RDC advocates for metrics.
Build purchase orders in AS400 utilizing the Purchase Pricing Request Form (PPRF). This will be coordinated with Purchasing, Accounting and Materials.
PMS – monthly validation of data from Sweden in SharePoint. Work with Vendor Master as needed.
DOME (Apriso) validate orders started and attached to a job each morning. In the afternoon enter orders in Mapics for daily work. Validate in Apriso an order is assigned to each machine in Fab, Plastics and Rack departments.
EMS tasks to include: tracking re-boxed/scrap/repair units. Updating KPI’s daily, 5S audits.

Minimum Qualifications and Experience:

Associates Degree in Business or related field.
Proficient in SAP and WMS (AS400).
4 years of experience in related business field.
Proficiency in Excel (pivot tables, fill function, analyzing data) a must. Thorough knowledge & experience using all MS office programs and database skills.
Must be able to accurately enter data. Must enjoy detail work such as proofreading, list comparisons, and inventory audits.
Self-starter, able to manage conflicting priorities and uneven workload.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use his/her hands to operate computer keyboard and telephone.
The employee will sit for the majority of the workday and will walk through the plant to the shipping area.
Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Work Environment:

This position works in a typical office environment.
The noise level in the work environment is usually moderate.
This position will work with cross-functional teams across the organization.

Internal/External Communication:

Requires communication with internal and external customers to include corporate and global support teams.
This position requires excellent communication skills that promote teamwork.

Electrolux Home Products, Inc., together with its parent companies; affiliates; subsidiaries and divisions (collectively referred to as “Electrolux”) is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state or local law.

If you need assistance during the application or interview process due to a disability, please contact 800-974-9700 and Electrolux will attempt provide reasonable assistance. Applicants will not be penalized for requesting such assistance.

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Electrolux Home Products, Inc.

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Customer Service Advocate