Senior People & Culture Operations Specialist (Part-time 22.5 hours/week)

About hipages:

We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.

We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

About the role:

This hands-on role focuses on managing remunerations and benefits and supports P&C operations to attract, retain, and reward talent whilst ensuring compliance with company goals. It drives operational excellence by optimising HR systems, enhancing the employee experience, and providing data-driven insights on pay structures, benefits, and total rewards to ensure hipages offer competitive and equitable remuneration practices that support overall organisational success.

Ideal for someone who enjoys working with people and data, this role provides strategic insights, leverages data for decision-making, and serves as a trusted advisor to leadership on people data insights, pay structures, benefits, and total rewards. They also ensure equity, transparency, and market competitiveness to drive high performance and engagement across the organisation.

This role offers an exciting opportunity to make a meaningful impact while enjoying the flexibility of part-time work in a dynamic, values-driven organisation, ensuring our significant investment in employee growth translates into impactful outcomes.

Why would you want to work in the People & Culture team:

Competitive salary, benefits and perks, plus equity via our Employee Share Program
50/50 hybrid working model
Collaborate with teams across Sydney, Christchurch, Manila and Vietnam to make genuine impacts
Psychological safety to be yourself and speak up: challenge the status quo!

How you will add value:

Compensation & Benefits:

Coordinate our annual salary review process.
Become the expert in our salary benchmarking tool (AON). Regularly audit the mapping of current job roles to align with AON salary benchmarking. Complete survey data submission on time.
Conduct regular market benchmarking and provide recommendations to maintain pay equity and competitiveness.
Complete effective tracking and communication of our current Employee Share Option Plan.
Assist with the documentation and communication of all C&B related items.
Oversee our bonus cycles and leader incentive plans.
Assist in managing the communication of new incentive plans, salary packages and other C&B initiatives.
Administer employee benefits programs and perks, ensuring smooth delivery and effective communication. Make recommendations to improve benefits on an ongoing basis to increase utilisation.
Act as the main point of contact for compensation and benefits queries, resolving issues promptly.
Automate or streamline pay and benefits processes to improve operational efficiency.

P&C Processes:

Design and improve end-to-end P&C processes to ensure efficiency, compliance, and alignment with business goals.
Act as a subject matter expert on operational P&C practices and compliance requirements.
Drive continuous process improvement initiatives to enhance the employee lifecycle experience, including onboarding, offboarding, and performance review processes.
Streamline transactional HR activities and payroll processes in collaboration with the payroll team.
Look at continuous ways to improve our admin process at hipages and ensure we're operating at maximum efficiency.

System Management and Reporting:

Manage all P&C systems, including implementation, effectiveness, and reporting to ensure accurate data entry, system optimisation, and streamlined workflows.
Manage ROI with system use and make recommendations to increase utilisation across all systems.
Lead system upgrades, integrations, and troubleshooting in collaboration with external vendors.
Maintain data accuracy and integrity across HR systems and tools, ensuring compliance with data protection standards.
Manage ad-hoc system implementations.

Data and Reporting:

Conduct monthly data audits to ensure employee data accuracy and completeness is regularly audited.
Collect, analyse, and report on P&C metrics for all departments, such as headcount, top talent, talent acquisition, employee attrition, diversity, and onboarding/exit data.
Ensure P&C reporting is best-in-class, timely and accurate and provides meaningful insights.
Assist in the preparation and submission of compliance-related reports.
Create dashboards and reports for leadership, ensuring transparency and alignment with company objectives.

About you:

Bachelor's degree in Human Resources, Business or related discipline
5+ years of experience in people operations and compensation and benefits or a related HR function
Proven experience managing and optimising HRIS platforms, ATS tools and LMS Systems
Strong background in end-to-end HR operations
Proficiency in generating and analysing HR reports to guide decision-making and improve processes
Demonstrated ability to streamline and improve P&C systems and workflows
Proven experience designing and implementing pay structures, incentive plans, and benefits programs.
Advanced proficiency in Excel and data analysis to manage budgets and compensation data
Track record of leading compensation projects, such as salary reviews or benefits audits
Knowledge of market trends and best practices in compensation and employee rewards
Technically savvy with various software packages (experience with Confluence & Google Suite preferred)

Take a look inside our home:

Offering an inspirational ‘home away from home’ and hybrid (50/50) work environment, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work every day. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader ‘a great leader’ with 86% of the team saying hipages is a Great Place to Work!

Sounds good? Wait, there’s more! We also provide:

A close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;
Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;
Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means we’re all owners of hipages;
Daily continental breakfast, fresh fruit and snacks;
Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;
Remote work and flexible work (50/50) hybrid model - the best of both worlds!;
High-touch personalised investment in your continuous career development;
Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!

Sounds like home? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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Senior People & Culture Operations Specialist (Part-time 22.5 hours/week)