Customer Platform Architecture & Engineering Manager

Create impact as a Customer Loyalty Platform (CLP) Architecture and Engineering Manager

Join the largest general insurance group in Australia and New Zealand.

Your Role

In a key leadership role, you’ll steer the strategic and operational leadership of Retail Insurance Australia (RIA) Customer Technology Platforms Engineering practice in line with the Customer Platform technology strategy to deliver a best-in-class customer experience across the customer ecosystem including customer identity and access management, customer consent, customer payments and customer loyalty.

The role is responsible for driving the strategic evolution of CLP’s Tier 1 and 2 systems and that they are up-to-date and operational to ensure ongoing operational effectiveness and stability. You'll also deliver operational excellence to optimise the run cost of the platform.

You’ll drive opportunities for operational partnering within platforms to deliver simplification, agility and scale. Your thought leadership and strategic technical guidance will drive adoption of new engineering capabilities and techniques to ensure ongoing operational effectiveness and stability that will deliver best in class products. You’ll ensure alignment of all OKRs between Chapters in Practice and Value Stream Leads and promote connection into the wider IAG Technology & Operations You’ll also provide lead the execution of the overarching CLP technology strategy, as well as clarity on trade-offs where optionality presents. You’ll be a thought leader into the Group and will drive connection into Tech & Ops and Innovation to foster further opportunities for the Platform’s success.

This is a permanent role, and we welcome applicants from all major cities in Australia.

About You

10+ years’ experience across leadership in application development and operations, people management including talent development, working with partners and suppliers, and technology strategy development and execution
Knowledge across engineering disciplines, application development methodologies, tools, cloud and modern DevOps
Knowledge across key technology enablers of CIAM, Consent, Payments, Decision Engines
Strong interpersonal and communication skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders, ensuring alignment with business objectives
Workforce planning, budgeting and forecasting experience
Tertiary qualification(s) in Information Technology or related fields
Relevant industry or specialism qualifications e.g. ITIL, Agile, Lean, 6 Sigma

Applications close Sunday 12 January, 23:59pm AEDT.

Joining IAG, you’ll have access to:

Boosted superannuation with 13% as standard
Up to 50% off personal insurance, including home and motor insurance
5 myLeave days per year on top of annual leave
Work from home and many more flexibility options with myFlex
Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
Great employee network communities
Award-winning recognition and reward program

*employment type eligibility criteria apply

ABOUT US

NRMA Insurance has been protecting what matters for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s largest and most iconic brands.

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

We’re ready for you. Apply today.

Learn more about who IAG is here.

Insurance Australia Group (known as IAG)

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Customer Platform Architecture & Engineering Manager