Systems Analyst, Technology Enablement Systems Support Analyst

Job Description

Exciting opportunity in our Technology Enablement team
Permanent role working at our Collingwood head office (hybrid working options available)
Staff Travel Benefits from Day 1!

Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. We have a great opportunity for an experienced Systems Analyst to support Jetstar’s core systems!

Reporting to the Service Delivery Lead, the System Analyst will be providing business and technical support functions to applications managed by the Technology Enablement department. The role will entail analysing and resolving system issues; implementing new features and changes, testing; and performing second level user support.

Key Responsibilities:

Looking after the day-to-day operations of Jetstar’s Technology Enablement systems, including but not limited to the Reservation system, Digital channels (B2C/B2C websites, mobile), distribution channels (GDS/Interline/Codeshare/API), Payment systems, customer communication systems, departure control systems.
Providing second and third level user support on mission critical systems
Analysing system issues and coordinating resources and suppliers to resolve them
Monitoring the progress of problem tickets and updating the key stakeholders as required
Working with other Systems Analysts and providing escalation point where required
Working with key system vendors (e.g. Navitaire, BCS, Payment Gateways) and distribution partners (e.g. GDS, Qantas) to troubleshoot and quickly rectify loss of functionality
Analysing business and system processes to continuously improve process reliability and system stability
Working with system vendors on trends and critical/high issues that require escalation
Manage delivery of small to medium change requests
Testing new systems functionality during system upgrades or new initiatives
Provide project support on cross team projects where changes are required in Digital systems
Participating in a 24x7 on call roster
Performing tasks delegated by the Service Delivery Lead, Technology Enablement

You’ll have:

Experience in Airline reservation systems (e.g. Navitaire New Skies), Digital systems (B2C/B2B websites, mobile), Distribution systems (GDS/Codeshare/Interline/API), Payment systems (Payment gateways/portals), and Departure Control Systems (e.g. Navitaire) (preferred)
Excellent analytical and problem-solving skills, with attention to detail
Excellent technical skills with understanding of software development concepts and databases (SQLs)
Proven knowledge and experience in providing application and technical support
Experience in IT Service Management (ITIL) framework and methodologies
Excellent commercial understanding, e.g. from business studies or work experience
Experience with project work and process analysis
Good communication skills both written and verbal; Able to communicate to all levels of the organisation.
Demonstrated ability to work under pressure
Airline (especially low-cost carrier) / travel industry experience is beneficial, but not essential

Please note, due to corporate shutdown, you will not receive correspondence regarding your application until January 2025. We appreciate your patience and understanding.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.

Applications Close: 11:59pm Sunday 12 January 2025

Jetstar

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Systems Analyst, Technology Enablement Systems Support Analyst