Snr Mgr, Digital Tech Lead

Job Description

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description:

This opportunity is part of the IDL Segment Technology Solution Services where our vision is to deploy technology that delight our customers and enable markets to accelerate digital adoption.

The Sr Mgr-Digital Tech Lead reports into the Director-Digital Platform Lead and responsible for the development, support and services of the digital platform. The Digital Tech Lead partners with the vendors and Commercial Products and Platforms teams to craft and deliver the solutions to the markets and segment.

The Tech Lead is responsible for the readiness of capabilities and services of the systems within the group ensuring they are secure and standardized and can be easily consumed by the markets. Ensuring the solution and standard processes are consistently applied across all markets.

Accountabilities & Responsibilities:

Build and maintain relationships with key stakeholders including market representatives, deployment teams, and development teams
Lead the readiness assessment of digital platforms and products
Develop and implement global processes, policies, and standards for digital solutions
Provide training and support to teams on new digital solutions and processes
Collaborate with Product and segment teams to align digital solutions with business objectives and market needs
Coordinate with technical teams to ensure seamless integration and implementation of digital solutions
Identify and analyse potential risks associated with digital solutions and implement strategies to mitigate them
Ensure the quality of digital solutions by establishing and monitoring quality standards and metrics
Stay updated with the latest trends and advancements in digital solutions to drive continuous improvement and innovation
Monitor the performance of digital solutions and processes to ensure they meet established goals and benchmarks
Oversee the allocation and management of resources to support the implementation and maintenance of digital solutions

Qualifications:

Proficient technical leader with hands-on development and deployment experience
Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
Experience collaborating with team members across a complex and global matrix organisational structure
Experience working on projects that span multiple organisations, geographies and business units
Experience in Agile product development and deployment
Deep understanding of digital ecommerce in quick service restaurants industry
Insights into the newest technology and development trends
Experience handling technical priorities and delivering strategic initiatives
Active coach and mentor whose goal is to grow and improve team members

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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Snr Mgr, Digital Tech Lead