Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

KEY RESPONSIBILITIES

Client management

Provide consultative marketing support and guidance to an assigned group of Rakuten Advertising’s affiliate clients
Interacting daily with clients via phone and email contact, to support tactical requests.
Meeting and exceeding revenue goals for each assigned client
Providing strategic advice to increase each client's ROI via their affiliate program
Developing, maintaining, and extending relationships with our clients
• Managing internal resources to ensure that Rakuten Advertising delivers results for each client.
Executing day-to-day affiliate account management tasks across your dedicated portfolio of accounts
Analyse results and performance, identifying trends and insights
Communicate performance results to clients on a weekly basis, updating relevant trend cards
Attend and maintain client calls / catch ups, as scheduled
Analyse the clients' competitive landscapes and understand their business objectives, margins and budget constraints to provide forward thinking business recommendations
Assist your manager in developing Key Account Plans for your priority clients. Agree milestones to track improvement in relationship and revenue, and lead the execution of the KAP
Ensure client profitability in line with goals and expectations
Develop and maintain client relationship, to achieve highest level of client satisfaction
Manage new client launches, ensuring marketing and technical requirements are communicated
Deliver quarterly business reviews
Identify and initiate upsell / cross sell opportunities across other Rakuten services and channels

Administrative

Regularly review contracts to understand contracts and billing mechanisms
Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
Owning revenue and forecasting for own client portfolio
Maintain documentation of client performance and activities in internal systems

Collaboration

Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
Work closely with publisher services to identify partnership opportunities to grow our business
Working closely with Analytics’ team to help interpret data and build more effective strategies
Work with other channel counterparts to provide full Rakuten Marketing experience to clients
Plan communication activities for your account’s campaigns, alongside MarCom team
Developing, maintaining, and extending relationships internally and externally
Taking on 1-3 internal projects per year

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

3+ years of digital marketing experience including client service (agency, client or consulting)
BA degree in a Marketing field preferred
Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
Experience in strong client relationships, reinforced by building trust, advising and upselling
Good project management skills
Web literate (tracking analytics and methods)

Personal effectiveness

Highly organised, self-motivated, good time-management, able to prioritise
Think creatively, has a problem-solving approach and uses professional judgment
Proactive - continually looking for ways to grow and improve within own role
Work well under pressure and to tight deadlines
Inquisitive approach to continuously learning on the job

Communication

Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
into technical specifications
Excellent written and verbal communication
Confident interpersonal skills

Results focus

Detail-orientated
Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
Proof that you can set and surpass KPI targets

Teamwork

Reliable and able to work independently on targets
A real team player that is able to integrate and work closely with an enthusiastic team

Undersanding of business

Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten Marketing AUSTRALIA PTY LIMITED

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