Service Account Specialist

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a variety of flexible working options.

About the role

The Service Account Specialist role is part of a small geographically dispersed team that is responsible for supporting delivery of the Digital Solutions Group service catalogue to agreed levels of performance. The role requires you to establish, build, and maintain effective relationships with a portfolio of internal TAFE NSW customer stakeholders and cross functional teams in the Digital Solutions Group; and facilitate timely communication, targeted business engagement, and effective issue resolution that supports successful delivery of solutions for customers.

About You

You are an experienced customer focussed service specialist with a history of working across a large portfolio of clients. You are a strong relationship builder and are a trusted point of contact for internal and external stakeholders to oversee the delivery of digital solutions.

You keep abreast of industry trends and technologies. You have demonstrated experience championing stakeholder engagement and communication and matching customer requirements to approved Digital Solutions and Products. You contribute to negotiating service requirements, understand the importance of monitoring and measuring service delivery to ensure compliance and identify opportunities for improvement. You champion best practice and ensure the protection and correct use of digital assets.

You have well developed communication skills, are analytical, organised and a natural problem-solver.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Sunday 16 February 2025

To apply for this role, click on 'apply now' and provide:

Your current resume (in PDF format)
Certified copies of your qualifications (if applicable, as a single document in PDF format)
Response to two targeted questions when prompted in the application form (max 300 words each)

Targeted Question 1:

A key focus for the Service Accounts team is improving our ability to support digital inclusion initiatives. What does digital inclusion mean to you? and how have you contributed in the past to an organisation’s diversity, equity, and inclusion programmes?

Targeted Question 2:

A crucial element of the Service Accounts Specialist role is building, developing, and nurturing relationships with key stakeholders. What strategies do you see are critical for effective stakeholder management? Provide an example of a time when you applied these strategies to delight a customer.

Role-specific enquiries: contact Bill Smith, Manager Server Accounts at william.smith218@tafensw.edu.au

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav at Shweta.yadav@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

TAFE NSW

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Service Account Specialist