The Client Support Coordinator will be responsible for assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations and exceptional customer service delivery. This role encompasses various responsibilities, including processing orders, coordinating media schedules, delivering successful client campaigns and facilitating administrative tasks to enhance efficiency.
Client Satisfaction
- Measure client satisfaction through feedback surveys, ratings, and testimonials. High satisfaction scores indicate effective communication, responsiveness, and support provided by the Client Support Coordinator.
Response & Resolution Time:
- Monitor the time taken to respond to team enquiries and resolve issues. Timely responses and efficient resolution demonstrate proactive communication and problem-solving skills, contributing to positive client experiences and satisfaction.
Order Processing Efficiency
- Assess the efficiency and accuracy of order processing activities, including order entry, confirmation, and tracking. A low error rate and timely order fulfillment indicate effective coordination with internal departments and smooth operations, contributing to client satisfaction and retention.
Client Retention
- Track the percentage of clients who continue to engage with the company over time. A high client retention rate suggests strong relationships, effective support, and satisfaction with the services provided by the sales team, facilitated by the Client Support Coordinator.
Media Schedule Compliance
- Evaluate adherence to media schedules and placements for advertising campaigns. High compliance rates indicate effective coordination with the sales and marketing teams, media partners, and clients, ensuring timely and accurate execution of media campaigns.
CRM Data Accuracy
- Assess the accuracy and completeness of data in the customer relationship management (CRM) system. High data accuracy rates demonstrate diligent record-keeping and maintenance, enabling reliable tracking of sales activities, leads, and opportunities to support sales forecasting and reporting.
Administrative Task Completion Rate
- Track the completion rate of administrative tasks and responsibilities. A high completion rate reflects strong organisational skills, attention to detail, and efficiency in managing administrative workflows.
Feedback & Improvement
- Solicit feedback from the frontline sales team on the support provided by the Client Support Coordinator. Positive feedback and testimonials from sales representatives indicate effective collaboration, communication, and value-added support, contributing to sales effectiveness and success.
Who are you?
- Experience in providing administrative support to sales teams, preferably in a client-facing role. Familiarity with sales processes, order management, and post-sale media delivery activities is beneficial for effectively supporting frontline sales activities.
- Demonstrated experience in delivering exceptional customer service and support to clients. Prior experience in addressing team requests, resolving issues, and managing client relationships is valuable for building rapport and trust with clients.
- Strong administrative skills, including organization, time management, and attention to detail.
- Experience in using customer relationship management (CRM) systems, such as Salesforce, is advantageous. Familiarity with CRM functionalities, data entry, and reporting capabilities enables effective management of client information and sales activities.
- Experience in generating reports, creating presentations, and managing data in spreadsheet and presentation formats supports efficient administrative tasks and reporting activities.
News Benefits
News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:
- Exclusively ours - Access to publications and products from across the News Corp family
- Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
- Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition
- Financial wellbeing - Support on making the most of your money
- Perks & discounts - Exclusive offers across a range of products and services
- Giving back - Make a difference to our communities.
- Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms
Who are we?
We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.
Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.
What’s next?
Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers
Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.
If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section.
Category:
Client Partnerships
