Account Manager
As an Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small business clients across all technology platforms. This role will have a portfolio of customers to help grow, the role encompasses both sales and service responsibilities, ensuring a holistic approach to customer relationship management.
Job Description
We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.
Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.
As an Account Manager, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts.
This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.
There are two open positions for this role.
Key responsibilities
- Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
- Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.
- Take accountability for managing inbound/ outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
- Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
- Meet individual and team sales and performance KPIs.
- Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
- Identify areas of improvement and actively embrace change and technology to better support our business customers.
Key Skills Required
- Customer Relationship Management (CRM)
- PowerPoint
- End to End Sales
- Relationship Management
- Cisco IP
- Growth Mindset
- Teamwork
- Communication
- Product Solutions
- Stakeholder Management
- Commercial acumen
- ICT Management Listening
- Excel skills
- Communication – written and verbal Organisational Support
- Strategic Influence
- Systems Experience
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
Please attach your CV when applying.
