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Customer Success Manager- Portuguese- LATAM Market (Miami, Florida)

SafetyCulture • FULL_TIME • Miami, Florida, US • 2w ago

Customer Success Manager- Portuguese- LATAM Market (Miami, Florida)

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation. An awesome opportunity has arisen for a Customer Success Manager to join our team, with a focus on the LATAM market. Partnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor you will advocate for our customer’s requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture. Our Customer Success team partners with customers to create and execute on a rollout plan. Once onboarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention. Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.

About you:

2+ years experience working in a customer facing role
A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
Persuasion and presentation skills, with the ability to communicate up and down an organisation
Passionate about building lasting relationships with customers and colleagues
Ability to actively listen, understand customer pain points and take action
Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
Full business proficiency in English, Spanish and Portuguese language required

Desirable:

Experience working in Customer Success, Account Management or strategic Consulting
Familiarity with systems such as Salesforce and Vitally

How you will spend your time:

You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
Become a trusted advisor to key stakeholders to enable the best customer experience possible
You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.

More than a job:

Equity with high growth potential and a competitive salary
401k
Generous Medical Insurance plans
Wellbeing initiatives such as subsidized fitness programs, EAP services
Paid Parental Leave
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Quarterly celebrations and team events

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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