Mamamia is on the lookout for a casual IT Helpdesk Support person to join our dynamic Technology team.
But first, here's a bit about us.
Mamamia is Australia's largest women's media company.
Our core purpose is to make the world a better place for women and girls. That's what guides everything we do. And, uh, we do a lot. Mamamia reaches seven million women each month across our written, video, audio, and social platforms and we have the largest women's podcast network in the world.
What we're looking for.
As our IT Helpdesk Support, you'll be the first point of contact for all technology-related queries at our Sydney office. Working directly with our Head of Technology, you'll play a crucial role in maintaining our tech infrastructure and ensuring our team can work seamlessly across all platforms.
Here's some of the stuff you can expect to be doing if you join us:
- Provide first-level technical support and troubleshooting for all staff, ensuring quick resolution of common hardware and software issues
- Set up and maintain technology resources across the office, including meeting rooms and common areas
- Support the successful delivery of our monthly All Hands meetings, from setup to live technical assistance
- Manage and track IT equipment inventory while maintaining accurate documentation
- Assist with new employee technology setup and configuration
- Collaborate with our Desktop Support Engineer to ensure seamless IT operations across the business
Now, a bit about you.
- Strong customer service focus with excellent communication skills
- Basic technical knowledge of common hardware and software systems
- Ability to work effectively in a fast-paced environment
- Positive attitude and eagerness to learn
- Flexibility to work varying schedules as needed
- Demonstrates initiative and problem-solving abilities
- Team player who can work collaboratively with IT team and staff
Life at Mamamia.
We're fast-paced, innovative, and deeply collaborative. Mamamia feels small enough that you can create real and tangible change, but has the structure to support your ideas with experienced and industry-leading teams, and deliver them to an audience of millions of women every month.
We have a startup spirit within a scaled-up business structure and we're incredibly proud of the culture and community we've created. Our team is inclusive, passionate, and fun (..although apparently, not very modest about it); many lifelong friendships and connections have been forged in Mamamia HQ.
But enough about us, let's talk about how we can help you. At Mamamia, we want to support all of our staff in kicking as many career goals as possible so that's why we'll support you in getting involved in the things you're actually interested in. Think you might want to broaden your scope? Get exposure to another team in the business? Try something new and develop your skills? We'll help you make it happen and cheer you on the whole way.
On top of all that, Mamamia also offers:
- Flexible working conditions (Hybrid working model)
- A day off to celebrate your birthday
- Additional leave for years of service, plus annual rewards to celebrate your work anniversaries
- Paid parental leave
- Enjoy paid volunteer leave to support RizeUp, our charity partner.
- The opportunity to work for a purpose-driven company and help us make the world a better place for women and girls.
- Access to MOVE by Mamamia-our exclusive platform offering a range of workouts you can do anytime, anywhere, with no equipment needed.
One more thing!
Mamamia is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity, or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply. If you require any assistance, including a workplace adjustment to participate in the recruitment process please reach out to hr@mamamia.com.au.
