Enterprise Customer Success Manager (AUS)
We're looking for an experienced Customer Success Manager to drive customer engagement and usage with our product.
đŚ Our culture
Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.
We believe work should be fulfilling, exciting, and meaningful. Here, youâre not just part of a team. Youâre part of a community that cares about what theyâre building and how theyâre building it.
đĄ About the role
As a Customer Usage & Success manager youâll be working with a specific set of customers with the goal of giving them a 6-star experience while growing their usage and engagement of our product.
đ What Youâll Do
- Build and execute strategies to optimise and increase account usage: Listening, strategising and making recommendations are key to the way we build effective client relationships at Askable. Sit alongside your customers and help them create or refine a project to achieve the best outcome.
- Product Demonstrations and Custom Solutions: Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique customer needs.
- In-person Relationship Building: Conduct regular face-to-face customer meetings, including in Sydney & Melbourne as well as attend UX conferences and meet ups.
- Performance Tracking and Usage Optimisation: Monitor key account performance, develop strategies to optimise account usage and ensure customers are on the right trajectory for growth.
đŚ Experience Youâll Bring
To hit the ground running in this role youâll need at least 2 to 3 years experience working in a relationship based, customer facing role such as Customer Success Manager, Account Manager, Partnerships Manager or similar.
đ Skills & Attitude Youâll Bring
- Excellent verbal and written communication skills: to build and maintain authentic customer relationships and construct and present effective proposals
- Sales awareness: youâll be familiar with KPIs and targets and know how to focus on needle-moving activities during campaigns
- Ability to quickly learn and understand our product solutions and features and keep up to date as our offerings evolve
- Collaboration: Your team will rely on you and, when needed, youâll rely on them. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
- Independence & Curiosity: On the flip side, youâll need to manage your own workflow, problem solve roadblocks, proactively ask questions and take responsibility for the goals you set.
- Growth Mindset: Youâll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team and the business.
- Technological Proficiency: Youâll have the aptitude to learn and leverage technology (including Slack, Hubspot, Google Workspace) to perform as if weâre a much larger team
đ Perks and Benefits
We'd love for you to be pumped about the role itself and believe that perks should just be the icing on the cake (not the driving factor for joining the team). Saying that, here are a few benefits to get you even more excited:
- Competitive Salary
- Bonuses for hitting & exceeding targets
- âAskable Daysâ â a paid day off, every month (giving you a total of 7 weeks annual leave! đĽł)
- A healthy and delicious lunch, every day
- Plus moreâwe'll be happy to chat about all our other perks during the interview process!
âđź Before you go...
If youâre reading this and are excited but a little scared because you donât think you have it all, research shows that some people (particularly women and those in minority groups) are less likely to apply to a job unless they meet every single criteria.
At Askable, weâre committed to building diverse teams so weâd encourage you to apply even if your past experience doesnât align perfectly with the requirements.
