We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the role:
The Onboarding Specialist Team is responsible for processing the applications for the Sales and Tyro’s back book merchants. Onboarding Specialists handle an application end-to-end, to ensure the application has been correctly filled out. They process the information into the back-end systems team to ensure that all applications received have the correct details completed and are ready for risk assessment, ensuring the customer has been kept up to date along the way.
What you'll do:
- Complete processing of applications end-to-end, including data entry and customer contact.
- Conducting preliminary review of all assigned applications. Reviewing requirements for complete approval.
- Coordinating the receipt and follow-up of all information and documents needed to process merchant applications.
- Working closely with the Risk Assessment Team to ensure that applications are compliant with the correct documentation required sourced from the merchant.
- Upon receipt of documentation, reviewing documents for completeness and “verifiable” information. Resolving any inconsistencies through contact with internal staff and customers. Establishing and maintaining necessary process for receiving complete and correct documentation.
- Serving as the information source for internal merchant requests for status of application.
- Onboarding completed applications within numerous internal systems, in preparation for risk assessments.
- Pre-filling applications for change of ownerships and additional accounts to merchant group.
- Responsible for managing the relationship with new merchants post-sale between stages ‘Application Received’ until merchant is active and transacting.
- Supporting Sales team by processing new applications once they’ve come back from the merchant – ensuring Tyro has all supporting documentation and completed forms.
- Communicate and liaise with merchant maintaining high standard of service throughout onboarding.
What you'll bring:
- Excellent time management and organisational skills.
- An understanding of Financial Services Industry as well as the Healthcare industry (preferred).
- Strong attention to detail.
- Problem solving & customer needs analysis skills.
- Excellent verbal and written communication skills.
- Experience with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements is beneficial.
Perks and Benefits
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia. Here are just some of the things Tyros tell us they love about working here:
- A hybrid working policy that truly enables you to live your best life.
- Learning and career development opportunities.
- 16 weeks paid primary carers leave.
- 12 weeks paid secondary carers leave.
- Annual team-based volunteer day.
- We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games.
- Taco Tuesdays.
- Mental health and wellness initiatives.
- Personal finance initiatives.
