The Venue
Hit the heart of the city and head to Hotel CBD. Each floor of the five-story hotel has its own distinctive feel. With a lively ground floor bar, a classic sports bar with leather booths, personalised LED screens and vintage sports memorabilia on the second floor – both with great food – and three function spaces that can accommodate everything from business meetings to elegant dinners and cocktail parties.
There’s something friendly and familiar about the hotel that makes you feel at home and ready to have a good time, whether you’re here for business or pleasure. Enjoy your own private bar, lounge with plenty of room on any level to let your hair down, relax and even enjoy a little boogie.
The Role
Merivale are after a stand-out Operations Manager who is a strong leader with experience in high-volume, face-paced environments. This role will suit a passionate hospitality professional (a passion for sports is a bonus) who truly understands what being hands-on means and can adapt to a range of service styles and product offerings within the one venue.
Reporting directly to the General Manager, you will be leading from the front and setting standards high, ensuring a smooth operation of all moving parts in the venue. Most importantly delivering an exceptional guest experience, developing and leading your team will be at the forefront of your focus.
This venue literally pumps - so as a Senior Operations Manager you will need to be experienced in high volume gaming, food & beverage offerings, cellar & stocktake procedures, and not be afraid to drive people (staff & security alike) when the pressure is on.
To really succeed in this role, you will need to be ready to give it your all and be a key contributor to the team.
Experience we are looking for:
- Exposure to managing large teams in a high-volume venue
- Strong stakeholder management skills
- Influencing, coaching and presentation skills
- Strong focus on delivering high standards and exceptional product
- Accountability for aspects of your venue's P&L
- Business and operational acumen
- Knowledge and skills to develop staff around product knowledge, service skills, team culture and guest relationships
The Reward
- Competitive salary.
- Paid parental leave and flexible return to work support for new parents.
- Amazing discounts at 90+ venues.
- Career and development opportunities, learning from the best.
- Employee Assistance Program
- Employee Referral Program
