Here at Luxury Escapes, our mission is to create the world’s most love travel experiences.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day!
We are now looking for an Inventory Coordinator to join our commercial team that will be responsible or ensuring all inventory requests are dealt in a timely manner.
With a focus on continuous improvement, the primary objective is to ensure that all hotel and internal inventory requests are addressed as efficiently and courteously as possible, with the business and customer in mind, to achieve the best outcome for all parties.
Working closely with internal and external stakeholders, there is a focus on reducing errors or the risk of rejected bookings as well as loss of revenue opportunities.
You will be responsible for:
- Ensure all internal and partner inventory requests are actioned within SLA whilst ensuring revenue impacts are considered and sales opportunities are maximised.
- Ensure team members are achieving quality and productivity KPIs by monitoring workload/queues and ensuring tasks are delivered within SLA and in line with business objectives.
- Ensure adherence to LE policies, processes and quality standards.
- Supports and implements continuous improvement initiatives regarding documentation, processes and workflow while liaising with tech, commercial and customer experience for improvements and rollouts.
- Oversee workload of all team members, identify bottlenecks or overloads and troubleshoot accordingly.
- Support Revenue Management by proactively identifying, communicating, securing and actioning inventory opportunities to drive incremental campaign revenue.
- Work closely with Commercial and Customer Experience to resolve issues within a timely manner and identify opportunities for improvement.
- Support Revenue Management with in-campaign inventory reporting.
- Inventory management of live campaigns to maximise revenue opportunities, including executing and overseeing ongoing adjustments for life of open calendar bookings.
- Responsible for ensuring all Inventory team administrative tasks, including applying stop sells, add/reducing allotment for booking calendar connections are completed at a high level of quality and accuracy.
- Strive for partners to consider all contact with LE as an exceptional experience and ensure contact is resolved within the specific timeframes.
- Ensure that an exceptional knowledge of LE promotions, products, and services is developed and maintained.
- Ensure that appropriate inventory issues are escalated or redirect to the correct area of the business when required.
What we are looking for:
- Exceptional written and verbal communication skills
- Attention to detail and accuracy
- Flexible attitude and innovation skills to achieve set deadlines
- High level of initiative and problem solving skills
- Sound understanding of the end to end travel sales process
- Ability to develop strong relationships with internal and external stakeholders
- Ability to work well both autonomously and as part of a team
- Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations
- High level understanding of Salesforce software
- High operating level of Microsoft suite: Excel/Word
What's in it for you?
- First class health and well-being program including onsite yoga, meditation, onsite gym, daily breakfast, lunches 5 days a week, fruit and an exceptional EAP offered.
- Access to experience the travel we sell via famil trips.
- Fun & flexible working environment - Friday afternoon onsite gatherings (wine included!), monthly celebrations and recognition programs.
If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
