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Journey Expert - Data & AI

ANZ • CONTRACTOR • Melbourne, VIC, AU • 2w ago

Journey Expert - Data & AI

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Join ANZ’s Risk Transformation team as a Journey Expert and lead the design and development of a groundbreaking digital application powered by AI agents to automate the manual processes for risk assessment & deliver deep AI driven insights to end users. This role sits at the intersection of business process re-engineering, user-centric design, and cutting-edge technology, requiring a creative talent who can define future-state user journeys and translate them into a seamless, AI-driven product. You’ll collaborate closely with cross-functional teams to build a platform that not only streamlines risk evaluation but also delivers an exceptional, intuitive experience for users.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Month Fixed Term Contract
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time (40 hours per week)

Note: This role has multiple opportunities with different job grades depending on the candidate's skills

What will your day look like?

As a Business Analyst, you are accountable for:

Define Future-State Journeys: Lead workshops and discovery sessions to map user journeys, pain points, and opportunities for automation using AI agents.
Bridge Business & Technology: Partner with risk business stakeholders, product & platform leaders, engineers, and UX designers to translate business requirements into scalable technical solutions.
End-to-End Thinking: Drive the product lifecycle from ideation to deployment, ensuring alignment with ANZ’s modern data and AI platform strategy while solving real business problems / usecases.
User Experience Champion: Advocate for simplicity and elegance in design, ensuring the application is intuitive, accessible, and delightful for end-users.
Technical Curiosity: Dive deep into AI/ML concepts, cloud platforms, and API integrations to facilitate informed decisions and challenge technical assumptions.
Business Value Focus: Prioritise features that deliver measurable outcomes, balancing innovation with safety, regulatory compliance, and risk management needs.
Risk Process Automation: Design AI-driven workflows to safely automate the manual processes, reducing manual effort while enhancing accuracy and scalability.
Continuous Improvement: Monitor post-launch performance, gather feedback, and iterate to refine the product’s impact.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Experienced in digital product development as a BA/Journey Expert, with a proven track record of building user-centric applications (portfolio examples preferred).

- Expertise in UX/UI principles and tools (e.g., Figma, Miro) to craft wireframes and prototypes.

- Strong understanding of AI/ML technologies, cloud platforms (e.g., GCP), and agile methodologies.

- Business acumen in risk management, financial services, or regulatory environments.

- Exceptional communication skills (both written and verbal) to influence stakeholders and simplify complex concepts.

- Curiosity to learn emerging tech and a passion for solving problems with innovation.

Nice to Have:

- Certifications in AI/ML, UX design, or product management.

- Experience in financial services.

- Familiarity with enterprise grade systems or enterprise-scale transformation programs.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88293 .