Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow. Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the Role:
We are seeking a passionate and results-oriented Product Owner – Salesforce to join our Connections and Billing Improvements team. You will be at the forefront of delivering continuous improvement initiatives across the Salesforce platform, enhancing operational efficiency, improving both customer and agent experiences, and ensuring regulatory compliance. This role requires strategic thinking, agile delivery expertise, and strong stakeholder engagement across AGL’s diverse business units, including Energy and Telco, Retail Transformation, and Digital & Technology teams.
As the Salesforce Product Owner, you’ll be responsible for end-to-end delivery of key initiatives, refining the product backlog, and ensuring seamless implementation of enhancements. This is a fantastic opportunity to play a pivotal role in shaping AGL’s Salesforce capabilities while driving tangible business outcomes and customer value.
This role is a six-month contract.
What you will do:
- Act as the Product Owner for Salesforce initiatives, overseeing end-to-end delivery, ensuring high-quality implementations within budget and timelines.
- Refine and manage the product backlog, prioritize features based on business value, and align them with AGL’s future state architecture and strategies.
- Drive Agile delivery through scrum teams, defining the implementation roadmap, and ensuring continuous iterations of enhancements and new functionalities.
- Collaborate with internal and external stakeholders, ensuring seamless engagement throughout the change journey and maintaining full visibility of the delivery pipeline.
- Provide subject matter expertise, ensuring technical and business decisions are informed by accurate, up-to-date knowledge of Salesforce and related systems.
- Monitor post-implementation outcomes, proactively identifying and resolving any unintended operational, compliance, or customer impacts.
What we would like to see you bring:
- Minimum of 5 years of operational experience within the energy and/or telecommunications sector.
- Demonstrated expertise in Salesforce and SAP, with a strong understanding of Retail Next Phase 1 solutions and AGL’s data sync processes (highly desirable).
- Proven track record in Agile methodology and Lean/Six Sigma process improvement, with experience leading cross-functional project delivery teams.
- Strong stakeholder management skills, with the ability to engage and influence diverse teams to achieve project goals.
- Strategic thinker with a focus on operational excellence, delivering scalable, foundational technological and process improvements.
At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participate in Energise - our reward & recognition program.
- Play an active role in our diversity & inclusion initiatives.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
