Document Management Specialist

NEXTDC • FULL_TIME • Petaling Jaya, Selangor, MY • 3w ago

Document Management Specialist

Full-time
Titles: Knowledge Facilitator

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives.

Job Description

At NEXTDC, we are committed to innovation, efficiency, and excellence. We are seeking a Knowledge Management Specialist, based in Petaling Jaya, to play a vital role in managing and leveraging our knowledge assets, ensuring valuable information is accessible, shared, and utilised across the organisation.

What will you do:

Knowledge Management

Develop and implement a comprehensive knowledge management strategy to ensure efficient access to critical information
Identify, capture, and document best practices, lessons learned, and other valuable organisational knowledge
Develop and maintain a user-friendly knowledge base or repository system
Create and curate content (e.g., documents, articles, videos) to facilitate knowledge sharing across the organisation
Analyse user needs and usage data to improve the effectiveness of knowledge management initiatives continuously
Support developing and delivering training programs related to knowledge management best practices

Policy & Procedure Management

Manage and maintain the centralised hub (intranet) for all company policies and procedures
Ensure all policies and procedures are up-to-date, accurate, and accessible to all employees
Develop and implement a system for regularly reviewing and revising policies and procedures
Collaborate with subject matter experts across NEXTDC to develop new policies and procedures as needed
Responsible for the rationalisation & consolidation of existing documents, processes, and procedures

Standardisation & Metadata

Standardise document templates and ensure consistency in formatting and style
Develop and implement metadata standards for all organisational knowledge assets across the business
Support the business by guiding knowledge management best practices

What will you need:

Fluency in English with excellent communication and interpersonal skills
Understanding of search engine optimisation (SEO) principles or similar technical capabilities
Experience with policy and procedure management
Experience with content management systems (CMS) and knowledge base platforms (desirable)
Experience with metadata creation and management
Ability to articulate concepts and ideas clearly in documentation and to stakeholders at all levels
Ability to work independently and as part of a team
Possessing excellent writing, editing, and proofreading skills, along with strong analytical, problem-solving, and organizational abilities.
Knowledge of operational ISO standards (i.e. ISO 27001/9001/45001/14001 etc.) is an added advantage

Qualifications

Bachelor's degree in information science, Library Science, Business Administration, or a related field
Minimum two years of experience in knowledge management or a related field

Additional Information

Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
Join an inclusive, diverse and values-driven working culture
Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.