Client Technical Support Engineer Graduate Program
Dell Technologies provides end-to-end solutions that enable more
affordable and accessible technology around the world, empowering
people everywhere to do more. You will be part of a collaborative
team that believes in honest communication, shares creativity and
welcomes different perspectives. There is a winning culture built
on a platform of integrity and a spirit of innovation. We will
also provide the mentoring, training and opportunities for you to
fulfil your ambitions and potential.
Join us as a Graduate Engineer on our
Technical Support team in
Sydney to do the best work of your career and
make a profound social impact. Dell is committed to flexible
working as such, this role is hybrid.
What you’ll achieve
As a Technical Support Engineer, you will work with a
highly skilled technical team that provides the highest level of
support for our ProSupport and Premium customers in Australia and
New Zealand with an outstanding end to end experience.
You will
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Provide over the phone first-level technical hardware and
software support on Dell supplied products, peripherals and
applications
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Use troubleshooting techniques and tools to identify and resolve
customers technical issues
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Assume a proactive role in technical support call avoidance by
identifying common problems and documenting resolutions
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Actively engage with our customers in all aspects through to
problem resolution, keeping the customer informed and updated
throughout the life of the incident
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Delight customers and be their greatest advocates through
simplifying the customer experience
Essential Requirements:
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You have completed your Bachelor's degree within the
past 12 months
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Customer relationship skills and first-rate customer focus, phone
etiquette, and work ethic
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Attention to detail, time management and organisational skills
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Ability to work under pressure with calmness and composure
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Strong problem-solving and trouble-shooting skills using
operational and diagnostic procedures
Please note: applications will only be considered for
candidates who have the right to work in Australia without
restriction or sponsorship. A minimum of 2 years from the May
2025 start date is required for visa holders.
Who we are
We believe that each of us has the power to make an impact. That’s
why we put our team members at the center of everything we do. If
you’re looking for an opportunity to grow your career with some of
the best minds and most advanced tech in the industry, we’re
looking for you.
Dell Technologies is a unique family of businesses
that helps individuals and organizations transform how they work,
live and play. Join us to build a future that works for everyone
because Progress Takes All of Us.
Job ID:R264034
