Senior Enterprise Architect - Customer Channels

Commonwealth Bank Group • FULL_TIME • Eveleigh, NSW, AU • 2w ago

Senior Enterprise Architect - Customer Channels

You are a senior Enterprise Technology Strategist and Architect
We are the leader in technology in Financial Services
Together we can deliver tomorrow’s Bank today

Do work that matters

As our Senior Enterprise Architect for Customer Channels, you will be innovative and creative, envisioning a future state for the enterprise, solving for the bigger picture. With a bias for action, you will deliver tangible reference architectures that can accelerate the organisation’s transformation.

Your key area of focus will be Customer Channels, which includes digital mobile apps and web portals, branches, contact centre, chatbots, digital assistants and open banking partners. Your goal is to future proof how we connect to our customers on different devices.

You will represent Enterprise Architecture and provide subject matter expertise on channel data and integration, consumer profiling and identity, and be well-versed on the technologies in use to deliver these capabilities.

In this exciting role, you will identify key strategic opportunities where customer channel related capability uplift can drive substantial business and customer outcomes and result in superior cross-channel journeys.

Key responsibilities

Lead the implementation of EA strategies and best practices to support business objectives, while focusing on business process design, solutions, information gathering and technology utilisation.
Design enterprise architectural roadmaps, and aligns these with enterprise strategies, business objectives, (EA) standards, processes and methodologies.
Provide guidance on defining business capabilities and system development (including application and integration architecture); controlling risks and solving complex issues related to EA.
Maintain relationships with stakeholders, address stakeholder requirements and provide clients consultations to shape the future success of EA.
Validate solution architecture against Reference Architecture guardrails.
Conduct research where required into new technologies to understand the impacts on the current strategy and roadmap.
Communicate effectively at all levels from CIO/CTO/Heads of Business to our engineers and delivery team members.

What you need to succeed

You are a senior Technology Strategist with a senior consulting and/or architecture background in the Customer Channels space, ideally gained within the Financial Services industry.
You are a person who thrives in a rapidly changing and evolving landscape, and you keep an eye on tomorrow.
Setting strategic agendas and building deep relationships with product and service owners is what you do best.
You are self-directed and energetic with skills to answer complex business problems, syndicate creative ideas and gain buy in from key business leads.

You are a natural storyteller with the use of visual presentations and structured communications, and you are well versed at leading workshops to an outcome.
You have a passion for great customer experience and personalisation at scale, underpinned by a Human Centred Design mindset.
You have an advanced understanding of Enterprise Architecture, DevOps and modern app development practices and technologies in a complex, multi-channel environment, as well as experience of ITIL service management, risk management, operating models and business process modelling.
You possess tertiary qualifications in Information Technology or a related discipline, and you are qualified in relevant industry frameworks (e.g. TOGAF, ISO), and have an understanding of, or working towards, BIAN
You foster and contribute to a positive team culture by living and demonstrating values-led behaviour with a risk lens, encouraging and coaching people around you, and working in a constructive way across the Group.

If the above sounds like you, apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 06/04/2025

About Us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.