Squid Logo with Bouncing Bubbles

Head of Lifecycle Marketing (Automation and CRM) - South Bank, QLD

Flight Centre Careers • Full-time • Remote (Queensland, Australia) • 2w ago

Flight Centre Travel Group's Corporate marketing team is looking to hire a Head of Lifecycle Marketing to be responsible for providing strategic leadership, demonstrating deep technical expertise in lifecycle marketing, marketing automation, and CRM platforms. In this position you will drive customer engagement, retention, and overall growth initiatives by implementing advanced lifecycle marketing strategies and utilising sophisticated automation and CRM tools to their fullest potential.

Who you are:

10+ years in Digital Marketing or similar role
Bachelor’s Degree
Platform Certifications
Salesforce Administrator
Consultant certification
Marketing Cloud Account Engagement Specialist
Oracle Eloqua CX Certified Implementation Professional

What you'll be doing:

Strategy Development & Execution

Create and implement lifecycle marketing strategies to drive customer acquisition, engagement, retention, and growth, aligning with broader corporate objectives

Identify key customer touchpoints to deliver personalised journeys

Marketing Automation & CRM

Oversee the implementation and optimisation of marketing automation platforms (e.g., Eloqua) and CRM systems for data-driven, personalised campaigns

Ensure effective use of these systems for managing customer data and tracking behavior

Campaign Management & Optimization

Design and manage multi-channel marketing campaigns (email, app, SMS, social media)

Monitor performance and make data-driven adjustments to optimise results, ensuring consistent messaging across channels and high deliverability rates

Data Privacy & Compliance

Ensure compliance with global data privacy regulations (e.g., GDPR, CCPA) in all marketing activities

Implement best practices for data privacy and stay updated on evolving laws, training the team on compliance

Integration & Lead Flow Management

Oversee seamless integration of marketing automation and CRM systems, ensuring data consistency

Optimise lead flow management, including scoring, nurturing, and routing to sales teams for improved conversion rates

Data Analysis & Reporting

Ensure effective integration of marketing automation and CRM for data synchronisation, and continuously optimise lead management to improve conversion and alignment with sales

Team Leadership & Development

Lead and mentor a team of lifecycle marketing professionals, promoting a culture of innovation and continuous learning, and keeping the team informed on industry trends and best practices

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

** Please advise your leader before applying **