Do you excel at building relationships and providing top-notch customer support? If so, we want YOU to join our Localsearch team! 🚀
Who Are We?
At Localsearch, we’ve been empowering Australian businesses with top-tier digital marketing solutions since 1993. Today, we stand as one of the largest digital marketing powerhouses in Australia, helping over 300,000 businesses grow online. Based in the heart of Robina, just steps from Robina Town Centre, our modern office is equipped with everything you need to thrive—including an on-site café with barista-made coffee, high-tech tools, and a collaborative, fun culture where your skills will shine.
What Will You Do?
As a Digital Service Specialist, you’ll work with Specialists and Account Owners to deliver customer-centric products. This vital role ensures a seamless onboarding process, from understanding client needs to product launch, connecting with clients, and setting them up for success.
You’ll be responsible for:
- Being the go-to contact for clients via phone and email communication.
- Offering swift, accurate solutions, and turning challenges into opportunities.
- Teaming up with dynamic groups to tackle complex issues.
- Inspiring clients to unlock their digital potential with your insights (supported by comprehensive training).
- Transforming client understanding with expert guidance.
- Leading insightful scoping calls to capture client goals.
- Taking charge of the client onboarding journey, ensuring a seamless, high-quality experience.
- Partnering closely with fulfilment teams for pre-live support
- Overseeing the complete setup of client products.
- Documenting every client interaction with precision.
- Mastering objection handling to keep everycustomer experience positive & impactful.
- Ensuring aflawless handover for continued client success post-launch.
Who Are You & What Will You Bring?
- A dynamic individual who thrives on being customer-focused.
- A strategic thinker with a creative and flexible mindset.
- Meticulous attention to detail and a commitment to precision.
- Explore innovative customer engagement methods.
- Have an outstanding ability to present ideas clearly— written and verbal.
- You’ll turn challenges into opportunities through expert objection handling.
- You’re a proactive communicator, possessing excellent interpersonal and organisational skills.
- Experience with SEO, SEM, social media, or related digital products is a plus, but not a requirement.
- A track record of excellence in customer service within digital or related industries is advantageous, but not necessary.
Why Localsearch?
- Work in a high-tech, modern office—designed for collaboration and innovation.
- Barista-made coffee daily at our on-site café—because great work deserves great coffee.
- Prime location in Robina—opposite Robina Town Centre, perfect for lunch breaks or errands.
- Fun & supportive culture—we celebrate wins, support each other, and challenge complacency.
- Access to the latest tools & training—stay ahead in the fast-moving world of digital marketing.
- Flexible work-life balance—we know life happens, and we support balance.
- Career growth & mentorship—access our internal mentoring program and upskilling opportunities.
- Wellbeing matters!—We offer a comprehensive program supporting physical, mental, and financial wellness.
- Employee perks galore!—Paid parental leave, free parking, gym discounts, 24/7 retail discounts, and even special rewards for birthdays and tenure.
- We celebrate success BIG!—Annual company-wide conference, recognition programs, and team events to reward high performers.
If you’re ready to drive positive, customer-led outcomes and make a real impact, APPLY NOW!
At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.
