At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
- Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
As the Account Manager – TELCO SMB you will be responsible for identifying and driving new business opportunities, building long-term partnerships and providing clients with innovative solutions that are tailored specifically to their business needs. Acting as the conduit between commercial customers and JB Hi-Fi group, the Account Manager will lead with JB Hi-Fi’s purpose to help, effectively becoming the customer advocate to ensure optimal outcomes. The approach to market is based on retention, growth, and acquisition strategies with a focus on building net new customers and long lasting relationships with customers.
Key accountabilities include, but are not limited to:
- Building and executing a sales strategy to acquire new business, incorporate innovative approaches to showcase the value proposition of JB Hi-Fi Business
- Developing and implementing lead generation strategies for new customers, dormant customers and build relationships with partners and suppliers to capture referrals
- Developing and maintaining trusted relationships up and down the value chain (customers, suppliers, partners), become the first point of contact ensuring a positive experience for the customer and partner/supplier
- Managing the sales cycle from start to finish from initial engagement, to discovery, to solution
- Actively seek out and meet with customers weekly and manage quarterly business reviews with larger spend customers. Get out in front of customers is key to success
- Ensuring Salesforce is up to date and accurate, maintain accurate forecasting (weekly/monthly) and reporting where applicable
To be successful in this role, you will need:
- Strong Telecommunication knowledge, products and systems (Telstra preferred)
- Proficient in prospecting, lead generation, and relationship building
- Proven track record in maintaining and exceeding sales targets, acquiring net new business, exceeding sales budgets, maintaining sales forecasts, and Salesforce compliance
- An ability to analyse industry data, internal sales data, and customer data to prepare engagement strategies and presentations.
- Experienced and confident with communicating at all levels including senior management and c-level executives.
- Experience working within a fast-paced sales environment and growing sales revenue and profitability across customer patch and individual customers
- Technology experience across IT hardware, software and services a plus (not mandatory)
- Salesforce experience beneficial
- Current drivers license
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
