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Product Manager - New Products

Dovetail • FULL_TIME • Surry Hills, NSW, AU • 1w ago

Product Manager - New Products

Dovetail is the world’s leading AI-first customer insights hub, on a mission to improve the quality of every thing. We’re redefining what it means to be connected to your customer, giving everyone on the product team fast and easy access to customer insights at any point in the development lifecycle.

Founded in 2017, Dovetail’s team is 100+ and growing across our offices in Sydney and San Francisco. We’re seeking ambitious problem solvers from a diverse range of backgrounds, who are desired for their experience, passionate about their craft, and excited about the work we’re undertaking.

We have an ambitious product vision that we're executing on and we're looking for a Product Manager to lead one of our new AI-native products that is a fundamental building block on our journey to become a qualitative data warehouse for product teams. You'll play a critical role in owning the vision, strategy, roadmap and execution of this team for the company and be part of the early team for the new products.

Who you’ll work closely with

Srinivas Krishnamurti

VP Product

Erin Campbell

Engineering Manager

Margaret Szwajkiewicz

Lead Product Designer

Pat Barlow

Product Support Lead

What you’ll do

Be customer-obsessed. Our customers are at the heart of everything we do. You will develop a deep understanding of our market, customer personas, how they work, their pain points, macro trends, etc. You'll spend hours a week speaking directly with our customers to build your product intuition. The teams will look to you to be the voice of the customer in every discussion.
Own your roadmap. You will work closely with our Product Leadership to define your vision and strategy, but ultimately it is yours to own and drive. You won't just build what customers ask for - you're able to think strategically through customer needs, business opportunities and technical challenges when creating your roadmap. You are constantly striving to strike the right balance of innovation, product performance and core product improvements.
Be able to think big, but start small. At Dovetail we set lofty goals and have a bold, exciting vision for our product. You are able to build your own vision for your product area, and get your teammates and customers excited about it. This is balanced by your ability to sweat the details and push the product forward one day at a time.
Partner with design and engineering. You are highly collaborative in your approach, and work closely with your design and engineering team members. You make sure everyone is brought along the journey of product discovery and exploration, and support the daily decisions required to build great products efficiently at scale. You are constantly building customer empathy with your team.
Be exceptionally pragmatic. We believe a great product person is pragmatic. You'll need to make the right tradeoffs to keep moving forward by balancing a variety of inputs; including analytics, qualitative research, and customer feedback from our sales and support teams. If you're particularly dogmatic about one thing (e.g. quant data), it won't work.
Be accountable for product quality. You're accountable for ensuring we always deliver a world-class product experience. We expect you to raise the bar and coach your team on why a great product experience is important, and what sort of things we need to do to build and maintain a world-class product.

Your background

Strong product management experience. You have at least 3 years experience owning a product roadmap and executing against it in a B2B organization. You've experienced the ups and downs of shipping brand new product features, learning from customer feedback and iterating on your strategy.
Experience working closely with product teams. We expect you to jump right in and collaborate with our product managers, designers and engineers. You've had experience working in the weeds with product teams in making tough priority tradeoffs and helping them set product strategy.
Clear communicator. We expect you to take big, ambitious ideas and distill them down into concise, exciting talking points. You have experience bringing the voice of the customer to an entire team and get buy-in on your ideas and strategies.
Experience with B2B SaaS products. You understand product led growth strategies for B2B SaaS products and have implemented them before. Freemium growth models, funnel analysis and pricing decisions are areas that you have experience owning, analyzing and driving. In addition, you should be experienced working with larger enterprises.
Pragmatism. We're looking for someone who can wear multiple hats across the entire lifecycle of product exploration, launch and adoption. You have a proven track record of making tough tradeoffs and rallying a team through difficult challenges.
Strong domain expertise is a plus. Ideally, you have hands-on experience working in fast-scaling startups that are growing and transitioning to a more mature scale-up. Domain expertise in product feedback or analysis software is specifically a plus for this role.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.