DescriptionFastmail is a small company making a big difference
Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.
Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work.
We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward.
Our Culture and Values
At Fastmail, our guiding principles shape everything we do:
- We are good internet citizens — we believe in open protocols, sharing technology, and fostering good relationships.
- We build the future — we are leaders in our industry, and build or improve standards and technology to further that.
- We seek understanding — we are curious and seek deep understanding of our systems.
- We value discussion — we reach agreement through constructive, iterative collaboration.
What we’re looking for
We’re looking for a Digital Designer to create visually compelling, user-friendly designs across our marketing channels. From websites and landing pages to social media, blog illustrations, and email campaigns, your work will help bring Fastmail’s brand to life.
Working closely with the Head of Design and cross-functional teams, you’ll create clear, consistent designs that align with our brand. This role balances creativity with attention to detail, giving you the chance to work independently while also collaborating across teams.
We’re after a self-motivated, organised, and friendly team player with a passion for digital design and best practices. This full-time role is based in our Melbourne office, with a hybrid work setup (3 days in-office). You’ll be part of a small, high-performing team collaborating with colleagues across Australia, the US, and India.
Salary: Please note, at Fastmail we have implemented a transparent and fair pay framework. This role has a base salary of $93,738.29 plus superannuation.
RequirementsWhat you’ll do
As a Digital Designer at Fastmail, you’ll:
- Deliver a wide range of digital assets across social media, blog posts, email campaigns, landing pages, microsites, and occasional print materials.
- Collaborate with internal teams to scope and deliver digital projects efficiently.
- Apply UX/UI thinking to marketing and campaign work, ensuring designs aren’t just beautiful — they’re usable, accessible, and effective.
- Maintain and evolve Fastmail’s visual assets to ensure brand consistency across all touchpoints.
- Communicate your design decisions clearly — sharing work early, gathering feedback, and balancing asynchronous updates with in-person collaboration.
- Stay adaptable and open to change, working with shifting priorities and evolving project scopes.
- Keep up with design trends, tools, and best practices — bringing fresh ideas to the team and helping us continuously improve.
What you’ll bring
- 5+ years of professional digital design experience, ideally including time in-house at a tech company.
- A degree or diploma in Graphic Design, Digital Design, or a related field.
- Experienced in delivering a mix of digital marketing campaigns, landing pages/microsites, and UX/UI design work.
- Advanced skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma.
- Solid understanding of UX/UI principles, responsive design, and how design choices affect usability.
- Excellent communication and collaboration skills — you’re comfortable presenting your work, giving and receiving feedback, and keeping projects on track.
- Ability to self-manage multiple projects and meet deadlines.
- Attention to detail — from typography to accessibility, from pixel-perfect layouts to accessible colour contrasts.
- A creative, problem-solving mindset, always looking for ways to make designs stand out while staying on-brand.
BenefitsWhat We Offer
Our team and culture are at the heart of everything we do. We embrace a flexible hybrid work style, because we believe in getting the job done, not watching the clock. We work 3 days from our Melbourne office, as we greatly value the water cooler chats! With a standard 37.5 hour workweek, we ensure a healthy work-life balance. We regularly enjoy team lunches, and our snack bar is always stocked to keep you fueled. Plus, we organise various team activities to keep the camaraderie strong. We're committed to continuous learning and growth, offering ongoing professional development opportunities to support our high-performing team.
IMPORTANT NOTE: Please apply only if you have full working rights in Melbourne Australia and are able to attend an in person interview at the time of your application.
