Description
Overview
The role of the eMarketing Specialist is to Analyse, Design, Develop & Maintain systems that drive document & content distribution Digital channels in an accurate, timely and economical manner.
Key Accountabilities and main responsibilities
Strategic Focus
- Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews, preparing, and completing action plans, implementing into production, productivity, quality, and customer-service standards, resolving problematic situations, and determining system improvements.
- Innovate & implement techniques to streamline & improve productivity.
Operational Management
- Write, test and maintain code to ensure the output meets the business requirements.
- Involved in the development and maintenance of databases.
- Identify and implement appropriate quality controls, training, and process improvements.
- Work closely with the IT, Client Services and Production teams to ensure
- timely and accurate delivery of proofs to the client for approval
- Ensure all deadlines are achieved with financial considerations in mind
- Informing your manager immediately where deadlines cannot be met
- Ensure quality procedures, standards & work instructions are always followed
People Leadership
- Foster a collaborative environment within the development team, ensuring alignment with business goals and effective communication of priorities.
Governance and Risk
- All incidences of non-conformance are to be reported to your manager immediately
- Ensure adherence to legal and regulatory requirements as it relates to the system maintenance and content distribution
- Support MUFG assurance programs that deliver effective risk management and compliance practices
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Experience with the Quadient Inspire Platform, specifically Inspire Designer, Automation (or Scaler), Inspire Content Manager
- Previous experience within CCM Development
- Experience with email platforms such as Vision6 (HTML / CSS)
- Knowledge of business and industry-specific terminology.
- Business case analysis, quality assurance concepts and procedures.
- A good understanding of database architecture, integration issues, third party reporting and data extraction tools.
- Keeping abreast with technology to make the organization operate efficiently by developing, testing and implementing new IT solutions.
- Experience with Document Composition tools for output to Print, Email, SMS & Web (HTML5).
- Background in Email / Marketing / Campaigns.
- Knowledge and understanding of the Software Development Life Cycle (SDLC).
- Knowledge of structured programming methodology, data analysis and design skills.
- Excellent written and verbal communication skills with the ability to communicate to staff across all levels within the organization.
- Excellent analytical and problem solving skills.
- Ability to respond to users/business requirements and meet deadlines.
- Availability to provide after-hours support as required.
- Broad knowledge of financial services/ banking/ accounting applications.
- Ability to work well under pressure and to balance competing priorities to deliver timely outcomes.
- Must have a strong team focus and be able to work with minimal supervision.
- Excellent organizational and documentation skills.
