The Creative Collective is seeking an Account/Project Manager or SEM Professional to come and join our high-performing, award-winning team in either Newcastle or on the Sunshine Coast, QLD - you choose (we also have an office exchange but more about that later). We are experiencing considerable growth and have newly created roles open in all states with great flexible working arrangements and lots of perks!
What we are looking for:
As a full-time Account Manager and SEM Pod Leader, you will play a key role in our team and run your department like it’s your own business unit. You will have a proven track record managing projects and a sound understanding of Digital Marketing. Your key priority is ensuring an exceptional customer experience, quality work, added creative value and making sure projects are delivered on time and on budget.
From time to time, you will also work with other pod leaders on the development of brands, and websites, as well as recurring clients engaging us ongoing for PR, social media and more services.
You are confident, passionate, and energetic about your work. Always professional, you excel in managing all types of clients with consistent care and professionalism. You can seamlessly manage multiple projects simultaneously to ensure delivery milestones are always met, regardless of any hurdles faced along the way. You also understand the critical importance of this role in supporting the overall success of our business, and you will be part of our Leadership Team that guides our business as we continue to scale.
Role requirements:
- Prepare high-level SEM Campaign plans
- Coordinate SEM Audit projects in the team
- Track, analyse, and report on results via monthly SEO/PPC reports and lead monthly meetings with the client to present results.
- Keep across industry trends, technologies and developments to identify and assist in implementing new opportunities
- Maintain Google Ads certifications through our Google Ads Partner account
- Efficiently communicate with other marketing professionals to align goals
- Ensure projects are consistently delivered on time and within scope and budget.
- Develop and maintain positive relationships with a wide range of internal and external stakeholders.
- Successfully manage multiple concurrent projects, including planning, estimating and resource allocation.
- Develop briefing/scope documents with clear assumptions and manage change requests & scope creep
- Effectively identify and manage project issues, risks and escalate where required
- Collaborate with our in-house and sub-contractor network
- Exchange knowledge with other team members
- Contribute to our team's continuous improvement of processes and methodologies
- Motivate and generate enthusiasm within the team
Skills & experience
- 3+ years of proven work experience as an Account Manager or SEM Professional or similar role, ideally within a Digital Agency
- Proven track record of managing retainer clients of all shapes and sizes - from new and small clients who may engage us for one service per month to large clients who may engage us for multiple monthly services and have been with us for some time
- Ability to expand and retain clients leaning on your excellent interpersonal and (written and verbal) communication, customer experience and project management skills
- Commercial acumen to scope project costs and to analyse and improve project profitability
- Strong negotiating, conflict resolution and risk management skills.
- Confidence to present to stakeholders and clients
- The ability to articulate complex concepts and ideas in a simple manner to non-specialist audiences.
- Experience with collaboration and project management like Teamwork, Google Meet, Google Chat, Xero is preferred
- Stay calm under pressure - the ability to perform in a fast-paced design process under minimal supervision is highly regarded
- Understanding of digital marketing terminology and services a plus
- A pro-active and can-do approach to collaboration and problem-solving - a can-do attitude and a growth mindset
About The Creative Collective
As a female-led company, we value diversity and with a team of 20 people split across the two fastest-growing regional towns in the country (and the best!) – Newcastle & the Sunshine Coast, we also have 30 contractors. We have a diverse and inclusive high-performance culture centred around our people. We believe in work-life balance and ensuring our team is valued, supported, and equipped to do their best work.
Perks!
Who doesn’t love perks?! We’re a progressive company with aspirations of being an employer of choice.
- Flexible, hybrid work environment
- Technology Allowance
- Professional Development Allowance
- Decent salary package
- Increased earning potential through Commissions and team bonuses / incentive structures
- Health and wellbeing initiatives including access to an EAP
We are looking at a minimum contract period of 12 months with a view to continuing ongoing. A negotiated salary package that is commensurate with qualifications, experience and capacity to do this and any future role will be taken into consideration. Up and coming Account Managers with 1-2 years of experience are also encouraged to apply.
For questions email emma@thecreativecollective.com.au
