The Role
MLC's Digital and Customer Experience team is responsible for creating compelling ex-periences for our super fund partners and their members with a focus on reshaping the experience to materially enhance member and partner advocacy.
Working alongside our Digital & CX this role plays an important part in the design and development of intuitive and seamless products and digital experiences which delight members, our partners and assist in achieving MLCs goal of providing market leading user experiences.
The User Experience Designer will be responsible for designing and optimising digital experiences ensuring that we are developing digital solutions that guarantee the customers experience through its lifecycle is fluid and intuitive, resulting in a best-in-class experience for every interaction.
Reporting to the User Experience (UX) & Engagement Manager, the role will contribute to operational initiatives to optimise digital assets, as well as projects to support our digital ambitions ensuring experiences are designed from a user-centred perspective, considering business and technical requirements, and delivering to a high quality.
About You
- Tertiary qualifications in relevant discipline
- Postgraduate qualifications desirable
- Minimum of 7 years customer experience design experience, building team and enterprise design capabilities
- Design Thinking / HCD qualifications desirable
- Demonstrated experience in developing and using CX Design principles to reshape the way the business operates
- Demonstrated experience in using Human Centred Design to build out the customer experience and new service propositions
- Understanding of Behavioural Economics and how to apply to the development of our customer journeys
Our Purpose
MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose\: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.
Our Strategy
Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.
With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.
Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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