This role is based in our office in Teneriffe, Brisbane, Australia. We are looking for someone who values in-office collaboration, as it plays a key role in fostering our team's culture and creativity.
Looking for a digital strategy role that spans the globe? Join Neighbourhood, Australia's #1 Diamond HubSpot Partner, working on exciting projects in Australia, Europe, America, Hong Kong, and Singapore! We focus on humanising sales and marketing experiences for companies globally, so you'll have the opportunity to make a real impact.
As a Digital Project Manager, you'll take on new challenges every day, onboarding clients to HubSpot, implementing sales processes and automation, and developing customer journey mapping. Working alongside our talented design and development teams, you'll help build amazing user experiences and websites using HubSpot CMS. With your project management skills and effective communication, you'll keep clients informed and engaged every step of the way. So, if you're looking for a fast-paced, exciting role with a global focus, Neighbourhood is the perfect fit for you!
While the skills and requirements listed below are super important, a very big focus for our company is culture, so hiring the right people is just as (if not more) important to us. We get the work done and have a great time doing it - we want someone who can join the fun while producing amazing work!
What do we actually do at Neighbourhood?
Neighbourhood is a full-service digital agency that helps our clients to work smarter, automate their processes and grow their businesses. This can run the gamut from migrating them to better software to building a brand new website or fleshing out their business support channels. We help however we can, and are constantly on the lookout for new value to bring.
Here’s a short list of some of the specific services we offer to our clients…
- CRM and Marketing Software Implementation
- Growth Strategy and Planning
- Hubspot Onboarding, Setup and Management
- Website Design & Development
- Complex Reporting of Marketing & Sales Metrics
What will you be doing at Neighbourhood?
At Neighbourhood, a Digital Project Manager is also the one doing the work so that every day can bring something new.
Here are some of the day-to-day tasks our Digital Project Managers do for our clients…
HubSpot
- Onboard new clients to HubSpot - follow our internal process with education and implementation.
- Implement sales processes and automation to help the clients' staff with their sales process (you're not selling, they are using your processes)
- Creation of reporting for Marketing, Sales & Service
- Development of customer journey mapping (using Miro) and implementation
- Training and Education on the HubSpot Platform
Website Development
- Wireframing in Miro based on the client's requirements
- Working with our design team to create amazing user experiences
- Working with our development team to help build out the websites (mostly with HubSpot CMS)
- Sometimes work with our dev team on complex API projects
Project Management
- Work, plan and manage in Click up
- Communication via slack, email and video with our clients (don't worry, they rock)
- Internal and external reporting (We use Databox so it's not labour-intensive)
- See something above you’re not sure about? Don’t be too concerned - new hires at Neighbourhood are trained up before being assigned clients, though we expect you’ll bring some experience and know-how with you through the door.
Who are we looking to work with?
We want engaged, curious problem-solvers that our clients can rely on to build something awesome and effective. If you are someone who accepts satisfaction, then you might not be what we’re looking for.
Here’s a breakdown of what kind of person we’re looking for…
- You’re a critical thinker that gets a kick out of solving problems
- You’re a team player
- You have excellent time-management skills - seriously it's a pretty big part of the role!
- You have exceptional interpersonal communication skills
- Minimum 2+ years of experience with any CRM - HubSpot preferred
- Ability to multitask and manage conflicting priorities and strict project timelines
- In-depth knowledge of online marketing tools and technology
Qualifications
- Strong understanding of online CRM, Marketing and Sales tools
- Experience in project and account management
- Bachelor's degree in Marketing/Business or related field (preferred but not essential)
What’s in it for you?
Ask anyone in the Neighbourhood office and they’ll tell you that it’s a pretty amazing office to work in. If you want to be a part of an agency that puts its employees first and ensures that everyone is psyched to come to work every day, then look no further.
Here’s some of the perks that come with working at Neighbourhood…
😃 Work for a company that GENUINELY wants their staff to be happy.
🏕️ 1 week paid company retreat each year with the team (2021 was Hamilton Island - 2022 was Bali - 2023 - Cruise Ship)
💪 Allowance to wellness/gym membership
🥇 Gain experience with Australia's #1 HubSpot's Diamond Agency. (right here in Brisbane)
👪 Be a part of a family of coworkers who are passionate about what they do and have a great time doing it.
📈 Work for a business that celebrates and promotes collaboration and allows you to contribute to tangible change and growth within the company.
🌐 Work with exciting international and national leading brands.
❌ Flat management structure - No Bullsh*t
⚡ Free coffee, loads of snacks, Red Bull, Beer & Wine/Vodka on tap.
🌅 Daylight savings time - yes, start an hour early, get out an hour early
🍻 Flexible Fridays - Full-day or half-day Fridays, take your pick.
🐶 Office Dogs on a regular basis, and you can bring your own, too - if they like attention!
