Squid Logo with Bouncing Bubbles

Customer & Marketing Support Manager (Medico Legal) - 12 month Fixed Term Contract

MedHealth • Contract • Melbourne, Victoria, Australia • 3w ago

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Manages, and coordinates marketing, events and commercial partnerships to obtain optimum efficiency, economy of operation which support business strategies

Working in collaboration with the mlcoa customer facing management team and MedHealth marketing communications team members, this role plays a pivotal role in supporting and driving the overarching marketing and customer engagement strategy that ultimately ensures the continued revenue growth and development of the mlcoa business.

Please note, that the specific tasks listed in this position description are not all inclusive. The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time. MedHealth reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business.
Responsibilities Marketing

Flexible work options available

Job Description

Work closely with Senior Managers and Accounts Management team to align marketing activities and materials to mlcoa’s sales and marketing plans
Responsible for creating and preparing all promotional materials and campaigns alongside driving technical requirements.
Manage mlcoa LinkedIn pages, including content creation, reporting on results and optimising activity accordingly.
Plan, create and schedule weekly and monthly communications in line with promotions, events and other marketing initiatives.
Coordinate marketing calendar to ensure all activity is on track as planned and stakeholders are kept up to date on the status of work.
Ownership of brand websites ensuring all content is up to date, working closely with external agencies to carry out required maintenance and updates.
Develop and create all marketing materials in line with brand guidelines including flyers, product sheets, presentations, brochures and infographics.
Organise and execute conferencing events, sponsorship and association relationships. Including end to end support of quarterly in-person educational seminars.
Organise and oversee mlcoa’s national webinar schedule, including setting up event in Teams Webinar, preparing marketing material and comms to advertise to customers (Quick word, LinkedIn, mlcoa Website, vault Resources), support speaker with formatting slides and on the day of the session, set up ‘’resources webpage’’ and event survey etc.
Manage mlcoa team email signatures via Exclaimer Cloud, including producing banners in line with current campaign
Oversee the mlcoa pages on the MedHealth intranet, including internal and external document management
Support and collaborate with stakeholders across mlcoa and wider MedHealth organisation.
Monitor mlcoa national email inbox, and distribute correspondence to the appropriate individual, or state / territory office

Qualifications

Qualifications and Experience

Relevant qualifications in marketing highly desirable
Understanding of IME/ Medico Legal Services & Insurance industry desirable

Specific Knowledge and Skills

Previous experience working within similar role
Strong computer skills with an eye for graphic design
Highly proficient in Microsoft and Adobe applications is preferred.
Experience with Wordpress (essential).
Experience producing EDM communications, using an application such as Hubspot

Personal Attributes

Exceptional attention to detail and accuracy.
Must have excellent verbal, written and interpersonal communication skills.
Demonstrated ability to provide excellent customer service to both internal and external customers.
Strong organisational and prioritisation skills while maintaining flexibility to operate in an environment of change and continuous improvement.
A history of being a self-starter requiring minimal supervision and the ability to use initiative
Direct Reports

Additional Information

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.