Field Service Technician
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
As the responsible party for delivering high-level customer service in the QLD/NT region, your primary objective is to meet and exceed the needs of our valued customers in the Government & Enterprise, Minerals and Energy sectors. This involves establishing and nurturing strong customer relationships with both operational and senior management personnel.
Job Description
- Enhance oversight and maintenance of operational processes, disciplines, and escalation procedures, both internally and externally, to ensure compliant and efficient customer service.
- Ensure timely and accurate reporting is provided to customers as per contractual requirements.
- Take ownership of resolving operational issues, including incident reports, and follow up on action items resulting from system incidents. This includes conducting informative briefings for customers.
- Proactively identify areas for improvement and implement strategies to enhance service quality and deliver best practices.
- Stay updated on industry trends and best practices to continually enhance service delivery.
- Enhance problem-solving skills to effectively handle dissatisfied customers.
- Develop strong decision-making abilities to address critical client queries.
- Implement effective communication strategies to understand and address customer concerns.
- Foster a customer-centric culture within the organization by emphasizing the importance of customer satisfaction and providing resources for continuous improvement.
- Strive for excellence by consistently adhering to and exceeding the quality standards set by Motorola Solutions.
Basic Requirements
GENERAL EDUCATION:
Essential:
• Certificate III or IV in Electronics / Radio Trades Certificate or relevant trade qualification (in communications, radio or electronics) or Certificate IV in Telecommunications Networks Technology
• ACMA Open Cabler License
Desirable: Associate Diploma in Electrical / Electronics or equivalent
EXPERIENCE:
Essential:
• Minimum of three years in a radio communication service environment.
• Understanding of RF principles and antenna system multi coupling
• Experience in the use of digital communications test equipment and interpret results such as modulation constellation or antenna sweep graphs.
• Experience in APCO25, TrBo & TETRA Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast).
• Strong customer and team focus.
Desirable:
• Experience in dispatch console systems, logging environments and other PMR systems (DMR etc).
• Understanding of IP networking principles
• Motorola digital network and subscriber product knowledge.
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
