Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.
The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our products, including QuickBooks Online, QuickBooks Advanced, QuickBooks Online Accountant, and QuickBooks Payroll.
Joining the Customer Success team as a Senior Program Manager, you will be responsible for managing and implementing strategic programs that will drive world class digital and expert-led customer experiences, growing and retaining our customer base. You will also be responsible for the change management of product feature releases, new products, partnerships, and marketing campaigns. You will power prosperity by managing change that drives frictionless customer experiences. You will partner with stakeholders from across the business (Marketing, Sales, Partnerships, Product) to positively influence change by optimising customer touchpoints through carefully crafted human and digital experiences.
We are looking for creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a Senior Program Manager, with responsibility for delivering business outcomes. The role is an individual contributor that conducts activities such as managing a portfolio of strategic projects, measuring and reporting outcomes, benefit realisation, and enabling scale through the design of globally aligned processes and frameworks. You will be an advocate and influencer for effective change management across the business, and a role model of program, project, and change management to the team. You will provide expertise and guidance in support of seamless customer and employee touch points across the change to achieve business outcomes, such as customer retention and advocacy.
Qualifications
- 5+ years of experience in a program and change management role with experience managing complex programs in SaaS, design, customer experience, service and support.
- Demonstrated ability to influence at the director level within a matrixed environment.
- Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs.
- Ability to use data and insights to support and drive decision-making.
- Proven experience in implementing product-based change, managing process and organisational change.
- Proficiency in using project management tools and software such as monday.com, leanIX, smartsheets, confluence jira.
- Certification in project and change management, such as APM PMQ, and PMI PMP.
How you’ll grow…
You will be part of a strong cross organisational Intuit program Management community that comes together to share experiences and solve problems in areas where we are passionate. You’ll partner with an experienced program leadership team that helps break down barriers - allowing you to grow and develop your career, increase contribution to the company and accelerate delivery of innovation for our customers.
