Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our products, including QuickBooks Online, QuickBooks Advanced, QuickBooks Online Accountant, and QuickBooks Payroll.
Joining the CXM Team under the Customer Success team as our Senior Customer Experience Designer, you will lead the design and execution of compelling and creative experiences that strike a balance between meeting the customers’ needs and driving our business outcomes.
You will fuel the success of our customers around the world, by driving a frictionless experience with our products and service offerings, through the testing and implementation of solutions that address key customer problems and grows the customer base. You will also partner with stakeholders from across the business (Marketing, Sales, Partnerships, Product), and influence service offerings, product roadmaps and marketing initiatives to inspire confidence with every customer at every memorable moment.
The role will design experiences and create artefacts such as journey maps and service blueprints that drive uplift to retention across our platform to enhance the customer experience, solve business opportunities, improve business metrics, and increase customer engagement. You will provide expertise and guidance to improve customer experiences across our end-to-end experience touchpoints, to achieve designed business outcomes, such as customer retention, churn reduction, increasing loyalty and revenue growth.
