Senior Operations Officer – Clerk Grade 9/10
Talent Pool may be created for future opportunities
Hybrid working – Based from Parramatta or Gosford Office. Flexible working options available, however regular office presence is required. Travel to our Gosford or Parramatta office may be required to engage with the team and our partners.
An exciting opportunity has arisen for a Senior Operations Officer to join the Land Tax team, within the Taxes and Grants Division of Revenue NSW.
The Role:
The Land Tax team is responsible for administering relevant legislations, undertaking assessments, compliance and audits, handling customer enquiries and using our expertise to research, develop and implement processes to make it easier for our customers to comply and do business with us.
This Senior Operation Officer role will be working with operational teams, internal and external stakeholders to deliver an enhanced service delivery model for one of our products. Managing projects in line with project governance frameworks is highly desirable for this role.
The key responsibility of the role:
- Manage and develop staff to ensure the activities and performance of the branch meet service standards, comply with legislation and support operational and strategic plans
- Manage and/or contribute to digital and data related projects to continually improve and deliver client focused services
- Oversee workforce planning and resources to effectively meet service delivery standards
- Develop, implement and integrate strategic and operational plans and report on progress and identify trends to enable development of remedial action plans
- Develop, manage and monitor key performance indicators (KPIs) to ensure service delivery meets customer and business needs
- Develop and maintain networks across digital and non-digital teams to ensure effective coordination of information, business requirements and timely responses to meet strategic initiatives
- Ensure work assignments are delivered to agreed timeframes, quality and stakeholder expectations.
To be successful in this role, you will demonstrate:
- Have demonstrated experience in delivering digital and data projects in line with strategic initiatives.
- Demonstrate strong interpersonal and communication skills to foster collaboration between digital and non-digital teams, translating digital content into business needs whilst maintaining excellent internal and external working relationships.
- Be a motivated, enthusiastic, innovative, team-oriented leader with a focus on providing excellent customer service.
- You would have demonstrated workforce planning experience that effectively meets service delivery standards and/or project goals.
- Be a customer focused problem solver with strong decision-making skills.
- Demonstrate an ability to work autonomously and make decisions. You will have experience in identifying, managing and escalating risks to ensure deliverables are met within agreed timeframes.
What we need from you:
We want to know about what you’ve done and the experience you’ve had. Your resume should cover your experience, skills and knowledge in relation to the above role and to demonstrate your capability against the focus capabilities of the role.
If you think you are the right person for this role, we would love to hear from you. Please submit a two-page covering letter and an up-to-date resume within 5 pages.
For enquiries regarding this position please contact Michelle Redding at Michelle.Redding@revenue.nsw.gov.au
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland & Gosford. Regular travel may be required to engage with the team and our partners.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
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