Are you searching for something exciting in the digital space? We’re on the lookout for a proactive, and strategic-led Digital Account Manager to join our fast growing agency. If you’re someone who can help us drive epic results, strategise and think outside of the box, you’re ticking all of our boxes!

Our Cremorne office is a fun, vibrant environment with motivated team members who value hard work and a lil’ bit of shenanigans. We’re passionate about improving the online presence of small and boutique businesses in the fashion, lifestyle & beauty industries (but that doesn't stop there!) and we’re known for our supportive culture – and our love of great memes.

The ideal candidate will be highly motivated and a fast learner, with at least 2 years Account Coordination or Account Management experience. Training will be provided!

As a Digital Account Manager, you will be responsible for:

– Nurturing and growing a number of key client accounts

– Maintain average 8.5 client satisfaction score across all clients

– Client communication management across all clients

– Critically assess digital marketing strategies every 3 months for each account and pivot where necessary

– Work closely with Director of Digital to ensure all digital campaigns are performing at optimum performance at all times

– Leading the strategy for client content plans (collaboratively)

– Setting monthly KPIs across clients with Director of Digital

– Monthly reporting on client performance and strategising opportunity maximisation and improvement

– End-to-end campaign management, including developing strategy, presenting the agency’s recommendations to clients and producing clear briefs on time and on budget

– Successful delivery of campaigns across all channels, within contracted time frames and within budget

– Work closely with Director of Digital on new client onboarding, growth and management

– Monthly management of project profitability, managing client budgets of hours worked and spend across all platforms

– Working closely with Director of Digital to manage potential upsells or new opportunities across all accounts

Desired Skills and Experience:

– Minimum 2 years agency experience required

– Experience across paid strategies and direction (Meta Ads, Google Ads, Pinterest Ads & LinkedIn Ads)

– Excellent strategic and time management skills

– Strong communication skills, both written and verbal

– Understanding of all social media platforms

– Basic knowledge in Meta, Google, TikTok advertising

– Background in marketing and/or business essential

– Passion for growth and development not only within your role but also with clients

– Confidence presenting to both team members and clients when it comes to your ideas and strategic decisions

– Software such as Monday.com, Sked and others is ideal but not essential

If you’re looking for a great opportunity to join a leading social agency, and take the next big step in your career - we want to hear from you! Email lauraf@thesocialcliq.com with a resume and cover letter to apply!

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Digital Account Manager

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