Senior UX / UI Designer - Digital Customer Experience

Work as part of a delivery team to drive and deliver all aspects of product design that will contribute to customer-centric digital solutions that deliver exceptional value to the citizens of NSW. This role will support end-to-end product design through discovery, framing and iterative development by collaborating with a team of technical developers, product managers, service designers and other subject matter experts. The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, humility and an appreciation for lean start-up, agile and user-centred design values, principles and practices.

What you’ll do

Collaborate with team of specialists to deliver a user-centred approach in designing transformational digital solutions.
Work hands on across client meetings and presentations, estimates, scheduling, research, wireframing, prototyping, user testing, journey mapping, finished screen designs (in Figma), workshops, managing UX deliverables, testing and support.
Proficiency in Figma, Mural and Microsoft 365.
Manage product design through discovery, framing and iterative development and continuous improvement within a Human-Centered Design (HCD) framework.
Develop viable and sustainable solutions within technical constraints and brand and design system guidelines that align customer needs and business requirements.
Stay up to date with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.
Provide expert, specialist advice to the product teams, department, customers and stakeholders on the application of best practice innovations and trends in human-centred design (HCD), content, accessibility, usability, and user research practices.
Provide advice and guidance to local and partner development teams to ensure compliance with the department’s design system standards and guidelines.

What we’re looking for

We are looking for a seasoned UX/UI Designer to deliver all aspects of product design and to contribute to customer centric digital solutions as directed by the delivery team(s). The successful candidate must be able to support end-to-end product design through discovery, framing and iterative development by collaborating with a high performing and multi-disciplinary delivery team. The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy and is expected to possess strong work ethic to operate in a fast-paced environment. This role requires an individual who can easily adapt to changing needs and priorities, work with humility and an appreciation for lean start-up, agile and user-centred design values, principles and practices.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Vivek Gupta via Vivek.Gupta@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Matthew Oakley via Matthew.Oakley@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Department of Communities and Justice (DCJ) jobs

Senior UX / UI Designer - Digital Customer Experience

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