Description

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Digital Experience team is part of CFS’ Customer Office which is accountable for our customer’s digital experiences and services from ideation and design through to planning and execution.

Your Responsibilities

As a key member of the Digital Experience team, your contribution and impact will be to drive a customer first, product vision and strategy on FirstNet (secure channels for member and adviser) whilst ensuring we are solving the right problem before building solutions.

Help develop the FirstNet (secure channels for member and adviser) strategy and drive its execution
Identify opportunities that solve customer problems and drive business outcomes by conducting analysis and presenting findings to drive alignment
Managing senior business and technical stakeholders to ensure that backlog prioritisation, roadmaps and digital experience is understood and agreed to on a regular basis
Ideate, discover and design with cross-functional teams to deliver experiences that provide maximum value to CFS members and advisers
Work closely with UX Design team to optimise and build market leading digital experiences
Measure performance and iterate based on data and insights to continually optimise the experience
Work closely with offshore technology delivery teams to ensure solutions are built right
Identify, articulate and manage risks, issues and dependencies
Accountability for managing incidents, addressing impediments, driving decisions, and resolving escalations

Your Capability and Experience

Proven experience of Digital Product Owner
Demonstrated ability in managing and influencing stakeholders
Experience in backlog and roadmap management to deliver on the product vision
Proven experience in running product Discovery sessions
Prior experience working with agile delivery teams
Excellent communication and presentation skills
Experience of UX Design and Web Analytics
Self-motivated, detail-oriented and enjoys continuous improvement
Enjoys working in a fact paced large organisation
Pragmatic teammate who builds positive relationships and collaborates across multiple levels and functions of the business
Wealth management and/or financial services experience is desirable.
Experience with Adobe tech stack is an advantage
Tertiary and/or postgraduate qualifications in a related field

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
Access to 24/7 confidential support covering safety, medical and mental health services
Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
Exclusive discounts on retail, travel and entertainment
Additional leave day to celebrate your birthday

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal land (Sydney).

Superannuation and Investments Management Pty

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