Senior Learning Experience Designer
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What We Offer
Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
What You’ll Do
As a Senior Learning Experience Designer, you will use your consulting, learning content, delivery and program management skills to create, curate and implement effective learning solutions to develop the capability of our organisation.
This is how you'll bring the purpose of your role to life:
- Working with people partners to understand the learning requirement problem statement and complete the discovery work to identify the specific learning need
- Identify required behaviours, knowledge and skills and complete a gap analysis and define success measures
- Ensure strategic alignment of learning requirement and gain governance approval
- Scope learning requirements and lead the design of overall learning experience for learning initiatives
- Scope and plan resource requirements for initiative and project manage assigned resources throughout project duration
- Develop or deliver learning content & activities to meet the needs of the business and ensure a positive and quality learning experience
- Ensure in designing, developing and delivering innovative and engaging learning solutions that they meet the needs of diverse employee groups
- Assist in simplifying the learning experience for our employees, making it accessible and easy to consume through innovation and leveraging technology
- Plan and manage the implementation of learning initiatives which are cost effective, timely and meet agreed quality standards
- Design and action user acceptance testing of learning programs/products/processes
- Manage campaigns for targets audiences and products as required and provide analysis of campaign outcomes
- Evaluate the success of learning initiatives against performance measures, make recommendations for iterations and work with stakeholders to implement
- Make data driven decisions to improve learning outcomes and drive continuous improvement
- Proactively focusing on continuous improvement to consistently enhance learning products and processes
About You
To be successful in this role, you’ll have:
- Business consulting/partnering skills to define requirements, complete discovery work and present recommendations to deliver the best learning experience
- Demonstrated data driven decision making skills
- Understanding of learning evaluation and measurement
- Understanding of the learning ecosystem and the impacts on the learner experience
- Understanding of adult learning and instructional design principles
- Excellent organisational skills, ability to plan, prioritise and deliver results in a busy environment
- Strong planning and Program Management skills - experience in managing multiple complex programs simultaneously
- Understanding and designing solutions that consider E2E user experience
- Experience in resolving issues as they arise in design and delivery stages of projects
- Knowledge and demonstrated use of HCD principles will be advantageous
- Stakeholder engagement and influencing skills
- Continuous Improvement mindset
- Good problem-solving and analytical skills, able to find focused solutions to business problems
If you are looking to take the next step in your career, we want to hear from you!
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As you know, at Telstra we understand the importance of connecting with family & friends over the holiday period and that is what our team is doing right now. Once they have reset & recharged, they will return to review applications from the 7th of January 2025. Thank you so much for your patience during this period of time.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
