Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing:
Join our team as a Social Media & Content Coordinator and be the voice that brings Virgin Australia Group’s social channels to life. This role is all about delivering outstanding customer service while sprinkling a bit of wonder into our followers’ day.You’ll be the first point of contact for our online community, responding to guest queries with care, resolving issues efficiently, and ensuring trending topics are handled seamlessly with stakeholders. Beyond the inbox, you’ll help craft engaging in-feed and Story content that’s always on-brand, uplifting, and bursting with Virgin Australia’s signature flair. You’ll also play a key role in content creation, execution, and consumer PR activities, making every day as dynamic as the skies we soar through.
You’ll be great in this role if possess the below attributes and qualifications:
- Proven experience delivering quality customer service via social media platforms.
- Strong background in handling customer complaints, ideally in a service-driven industry.
- Ability to craft compelling and engaging copy tailored to diverse audiences.
- Experience creating and editing content for Facebook, Instagram, and TikTok.
- Proficiency in taking photos, filming video content, and managing content publishing.
- Knowledge of current social media trends and platform-specific best practices.
- Exceptional team-player attitude, with a willingness to assist others to achieve business goals.
- Thrive in fast-paced, dynamic environments with competing priorities.
- Ability to manage trending matters and escalate issues swiftly when needed.
- Tertiary qualification in social media or public relations (desirable).
- Experience with airline reservation systems for booking management (desirable).
- Demonstrated ability to ideate and execute creative campaigns or content (desirable).
What you’ll get from us:
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the Converge digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
Equality rules:
We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We’re ready to hear from you.
