IT Operations Lead - Fixed Term Duration
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
The temporary role of IT Operations Lead presents an excellent opportunity to step into a technical leadership position and further develop operational expertise while working with a highly skilled team to drive continuous improvement and ensure the stability of critical IT services.
At its core, the role is responsible for providing operational intelligence with a focus on CRM technologies as part of the IT Operations Rapid Response Team (RRT). The RRT is composed of highly skilled subject matter experts. Their primary responsibility is to quickly address and resolve major incidents to minimise downtime and improve overall system reliability. They are also responsible for investigation and diagnosing complex production issues, identifying root causes, and driving implementation of permanent corrective actions to ensure continuous improvement and high availability of IT services for the business.
Please note, this is a fixed term, Full-time temporary opportunity for up to 12 months.
The day to day
- Drive strategies to improve platform performance, re-architect problematic elements, and ensure high service availability by coordinating infrastructure and application changes.
- Drive expert use of observability toolsets (Dyntarce, ELK and PagerDuty) in Optus CRMs to proactively detect issues before they impact business operations.
- Reduce system major incidents, meet incident restoration metrics, and proactively address platform issues.
- Provide technical expertise, collaborate with business and technical teams to define scope, and advise senior leaders on critical initiatives.
- Drive continuous improvement, enable enterprise-wide change, and evaluate progress against KPIs while encouraging innovation, risk-taking, and organizational learning.
Why you are our next Operations Lead
- Relevant qualification in IT, Computer Science, or Engineering; postgraduate qualifications preferred. Minimum 5 years of IT experience, including 3 years in the telecommunications industry.
- Proven success in IT operations roles, with experience managing incidents in complex, high-pressure environments and driving outcomes through vendor management.
- Expertise in CRM systems (preferably Amdocs), UNIX/Linux OS, virtualization (e.g., VMware), cloud platforms (AWS, Azure, Google Cloud), networking concepts (TCP/IP), and scripting languages (e.g., Python, Shell).
- Solid understanding of architectural principles, critical metrics, monitoring systems (Elastic, Dynatrace), automation tools (e.g., Puppet), and operational intelligence for trend analysis.
- Excellent business partner management, collaboration, and influencing skills, with experience communicating at senior and executive levels.
- Strong analytical and conceptual thinking skills with a focused, flexible approach to problem-solving, delivering creative solutions under pressure and within timelines.
- Self-motivated, resourceful, and able to build high-performing teams while displaying leadership, resilience, and ownership in achieving project goals.
What’s in it for you?
- 3 days in the office, 2 days remote – with flexible hours to suit!
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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