About Us
Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand. We’re ready to help businesses move beyond payments by transforming transactions into rich payment experiences.
- Join Wpay - the largest non-bank acquirer and payment processor in Australia
- We simplify operations and innovative payment offerings by transforming transactions into rich payment experiences.
- Role up your sleeves and play a key part in an agile, customer-centric team based in Sydney
What you’ll do
Wpay are looking for an Operations Engineer to join the operations squad within Wpay. This role focuses on supporting Wpay Digital payments, Online Applications like Everyday Pay, Gift Card Application and services, WPAY APIs, Microservices involved in providing WPAY payments and services.
- Investigating and resolving incidents assigned to the team
- Work with the team and Operations Manager to meet SLAs and ticket resolution following ITIL principles
- Resolve high priority and impacting incidents within SLA’s including after hours rostered oncall
- Work collaboratively with Product Owners, BAs, Situation Management and Engineering squads - Stakeholder management resolving incidents and conflicts
- Support for after hours escalations and high priority incidents in Sitman incidents may be required
- Investigate trending Incidents and liaise with dev teams to focus on urgent issues as they occur
What you’ll bring
- Demonstrable experience in deep diving into issues across a wide range of technologies
- Understanding the usage of logging tools and dashboard creation - Splunk, Dynatrace
- Experience with Akamai, DNS, Firewalls, load balancers and networking technologies
- Experience with cloud technologies (Azure, Kubernetes, GCP etc)
- Experience with REST APIs / Microservices
What you’ll experience
- A progressive and flexible ‘work from anywhere’ policy that gives you more control over your work, life and wellbeing
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- As a leader in a crucial growth-focused role you will have regular exposure to our most senior business leaders in WooliesX and the broader Woolworths group and accumulate valuable experience to grow your career in surprising ways
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you
Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au.
