About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Fraud Scam Prevention Senior Analyst, you will be responsible for working together with stakeholders across the business to protect our customers against fraud and scams; minimise losses for ANZ and our customers whilst creating minimal customer experience friction. The Fraud Scam Prevention Senior Analyst uses analytical techniques to utilise internal and external data/indicators to identify compromises and fraud trends and come up with prevention and detection strategies to mitigate the risk and exposure. This role is required to have a deep understanding of upcoming initiatives which would impact the business and provide input into the potential for fraud exposure. This role is required to lead by example for other team members and provide guidance to help improve the skills of the entire Analytics team.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
What will your day look like?
As a Fraud Scam Prevention Senior Analyst, you are accountable for:
- Minimise ANZ’s exposure to fraud and scams, identify trends and areas for opportunity to improve rules and strategies
- Closely work with Fraud & Scams Operations to keep abreast of key fraud and scam trends they are observing and pass on own observations and knowledge of emerging fraud trends
- Minimise customer disturbance in the detection of fraud through efficient detection and prevention techniques with low false positive ratios and minimisation of unnecessary account restrictions
- Ensure timely and accurate reporting of key metrics & performance and insights packs. Regularly update business stakeholders on fraud losses and trends
- Play a pivotal role in the analysis and implementation of new strategies to improve Fraud and Scam detection
- Improve efficiency and effectiveness of declined transactions to decrease customer impact
- Develop and maintain strong working relationship with business stakeholders to drive strategies to mitigate fraud risk in existing processes and new initiatives
- Network with other financial institutions and industry bodies to maintain best practice in Fraud prevention and detection
- Provide subject matter expertise and technical training to junior team members
- Create a culture within the Analytics team to challenge the status quo
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Demonstrated experiences with fraud analysis
- Strong analytics experience
- Strong customer focus and ability to implement solutions to minimise customer effort
- Proven strong customer focus and excellent written and verbal communication skills.
- Advanced technical skills experience with SQL & Analytical language (SAS, R etc)
- Extensive banking product and Industry knowledge.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers.
