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You are passionate, driven, flexible and collaborative
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You are a leader of high performing engineers, pushing the boundaries of software engineering and IT technology governance
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Together we can rewrite the experience for millions of customers
Join Our Innovative Groups Service Management and SRE Team!
Are you ready to shape the future of observability and service management?
We're
looking for a passionate Chapter Area
Lead
to join our results-driven team committed to delivering exceptional products and services.
Why You'll Love Working With
Us:
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Exciting Challenges
: Embrace the opportunity to work in a fast-paced, fully agile environment where your skills will be put to the test.
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Meaningful Impact:
Help us re-architect and modernize our observability and service management processes, ensuring available and reliable solutions for millions of people.
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Cutting-Edge
Technology:
Stay ahead of the curve by experimenting with the latest technology and pushing the boundaries to future-proof one of Australia's largest companies
Do work that matters
As someone who never shies away from a challenge, let us present ours to you. We’re working to re-architect and modernise our observability and service management processes landscape, enabling our engineers to provide a more available and reliable solution to millions of people. Your expertise will be key to our success
The size and nature of our systems and the pace at which our customers’ expectations are changing means
we’re
always seeking out the latest
technlogy
, experimenting and pushing the boundaries. Our work is key to future proofing one of Australia’s largest companies.
We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have other flexible working options, talk to us about how these arrangements might work for you.
See yourself in our team:
The team is dedicated to the ownership and delivery of world-class technologies and practices that support the group's observability capability. This includes the technology that powers the processes within service management activities. As a Chapter Area Lead, the position will head all engineering within the Core Platform crews. The role is accountable for the way engineers manage and deliver the work supporting the practices and delivering the automation needed to enable the 10,000+ technology team members to perform their roles effectively.
Our team thrives on a culture of collaboration, innovation, and continuous improvement. We believe in fostering an inclusive environment where all team member’s ideas and contributions are valued. We encourage open communication, mutual respect, and
a strong sense
of community. Our commitment to professional growth and development ensures that our team members are always learning and evolving. We take pride in our work and strive to deliver exceptional results while
maintaining
a healthy work-life balance
Our Chapter Area Lead is
a leader of leaders focused on the management and development of Chapter Leads, designing the chapter capability roadmap and workforce plan, and collaborating with Crew & Centre of Expertise Leads to deliver on customer outcomes
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As a Chapter Area lead for the Core Platforms Crew, you will be responsible for but not limited to:
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Develop the strategic workforce plan (skillset and capability) to drive attraction and retention of talent
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Build and lead a high performing team by ensuring the learning, development and growth of Chapter members to ensure delivery of business and customer outcomes.
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Define and lead the capability uplift approach for the Chapter Area with a strong focus on Chapter Leads
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Ensure consistency through standardisation of tooling and methodologies within Chapter Area continuously improving technical standards, processes and practices within Chapter Area.
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Forster a positive people experience for all Chapter members by building culture, connection and community; Role models a culture of engineering empowerment, autonomy, psychological safety and constructive challenge.
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Collaborates with Crew Leads to set trackable goals e.g. KPI/OMs that enable Crews to deliver on their strategy
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Leverages metrics to inform continuous improvement opportunities that increase the effectiveness of the Chapter; seeks feedback to inform and leverage metrics
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Facilitate the constructive resolution of conflicts which may arise both internally & externally to the Chapter
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Collaborates across Chapter Areas to create a culture of sharing and learning and maintains technical experience commensurate with their specific Chapter
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Contributes to Group Engineering Practice by coaching and mentoring and raising the bar for the discipline across the organisation
Skills and Experience
We use a broad range of tools, languages, and frameworks. We
don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;
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Experience leading large team in an enterprise environment
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Experience consulting with senior executives
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Experience with DevSecOps ; Background in software and platform engineering
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Highly developed Leadership, people and communications skills; sound Financial control and reporting skills
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Exposure across OTEL, Observability practices and technologies, ServiceNow and AWS
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Familiar with Docker for containerization and deployment of applications
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Grounded understanding in AWS or Azure Cloud architecture and integration, demonstrating experience in deploying and managing cloud-based solutions
Working with us:
Whether
you’re
passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where
we’re
driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here,
you’ll
thrive.
You’ll
be supported when faced with challenges and empowered to tackle new opportunities.
We’re
hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.
We’re
looking for people who truly live our values, Care, Courage and Commitment and
we’ll
offer you great opportunities to develop you career with us
If this sounds like the role for you then we would love to hear from you. Apply today!
