Description
Salesforce Solution Engineer
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business
with AI + Data + CRM. Leading with our core values, we help companies
across every industry blaze new trails and connect with customers in a
whole new way. And, we empower you to be a Trailblazer, too — driving
your performance and career growth, charting new paths, and improving
the state of the world. If you believe in business as the greatest
platform for change and in companies doing well and doing good – you’ve
come to the right place.
Job Summary:
We are seeking a motivated and enthusiastic Solution Engineer to join our
dynamic team. In this role, you will work closely with our sales team
to provide technical expertise and support during the sales process. You
will help identify customer needs, demonstrate our solutions, and ensure
a smooth and successful implementation. This role will focus on the
entire portfolio of Salesforce Products.
Key
Responsibilities:
• Collaborate with the sales team to understand customer requirements
and provide technical solutions.
• Conduct product demonstrations and presentations to showcase the value
of Salesforce solutions.
• Provide technical support and guidance to customers and sellers during
the sales process.
• Stay up-to-date with the latest Salesforce products and industry
trends.
• Participate in training and development programs to enhance your
technical skills and knowledge.
• Work with customers who have up to 500 employees, understanding their
unique needs and challenges.
A Typical Day in the Life:
• Conduct customer discoveries to understand requirements and prepare
for upcoming product demonstrations.
• Conduct a live demo or playback for a prospective customer,
highlighting how Salesforce's solutions can address their business
challenges.
• Collaborate with the sales team to strategise on a new customer
proposal and solution design.
• Attend a training and self led enablement session on the latest
Salesforce product updates.
• Deliver cutting edge assets to scale your impact for sales teams and
customers
• Enable others on your subject matter expertise e.g. Product, Industry
or skill set.
Qualifications:
• Strong technical aptitude and a passion for technology.
• Keen interest in business and strategy, desire to understanding what
makes them tick.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.
Nice to have:
• Previous experience in a sales, technical or solution engineering role
is a plus.
• Strong knowledge of Salesforce products and solutions.
• Experience with storytelling, demonstrating, and solution discovery.
What We
Offer:
• Competitive salary and benefits package.
• 7 days’ Volunteering Time Off to give back to your local community
#1-1-1
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to work with cutting-edge technology and innovative
solutions.
Our Growth Business, focuses on working with established organisations
who are in a position to accelerate their growth. You will have the
opportunity to work in a fast paced team with exciting projects and
personalised training and career opportunities.
Why Join Salesforce as an Account Executive?
Our SMB & MB teams work with businesses who are at a size where you
can really start to look at putting together complex sales solutions and
partnering with all areas of our ecosystem.
This role is the perfect opportunity to immerse yourself in all things
Salesforce. You will get exposure to a range of internal teams and
business units, so your overall knowledge of how we work and operate
will grow very quickly.
We offer formal and informal training for all people coming into this
role, and this will be entirely focused around your strengths and goals.
We encourage 360 degree feedback, so you have the opportunity to take
your own initiative and blaze your own trail.
Day to Day
Our SMB & MB Account Executives engage with existing customers and new
leads to sell the entire Salesforce Customer 360 platform. They build
positive, trusted relationships with both key team members and decision
makers within their patch, and become naturals at helping customers
realise value from their Salesforce investments.
You will use your new business development skills to develop
opportunities, through both warm leads and whitespace prospecting.
-
Partnering with internal teams to drive additional value and share
expertise
- Account tiering, POV mapping & industry mapping
-
Using multiple channels to reach out to sales opportunities and
uncover net new logo opportunities
- Managing and overcoming objections
- Researching & understanding customer personas and industries
- Managing a large volume of accounts and prioritising appropriately
- Balance competing priorities and timelines
Who you are
-
You will be an established AE who is excited about a career at
Salesforce. Ideally you will have worked with complex sales solutions,
but this isn’t essential as long as you’ve been in an end-to-end quota
carrying role
-
Embody a growth mindset. You’re thinking ahead and have a plan for
yourself.
-
You're able to craft a point of view, hold an opinion, and build
credibility as a 'Trusted Adviser" within your customers
-
Self awareness is very important, and you must understand your ‘why’.
You’re naturally curious and will be excited about the chance to
absorb all Salesforce has to offer
-
We don’t need you to have used Salesforce before, but it would have an
advantage. A genuine passion for technology, disruption and innovation
is also ideal.
Working at Salesforce
Working at Salesforce isn’t all about selling. It’s also about
learning, and we heavily invest in you with a month-long immersion and
onboarding, including: a week-long product bootcamp, mentorship program,
weekly coaching and development programs.
Benefits
We are pioneers of the Pledge 1% model, providing product, grants and
community service to those in need. We are proud to be#1 in PEOPLE's
Top 50 Companies that Care, and are on Fortune’s
Change the World list.
We provide every employee with 7 paid volunteer days off a year, and
donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;
- Health, Life, Trauma and Income Insurance
- Monthly Wellness Allowance
- Flexible Time off & leave policies
- Parental benefits
- Perks and discounts
Salesforce is an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion, colour,
national origin, sex, gender, gender expression, sexual orientation,
age, marital status, veteran status, or disability status. We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation.
"At Salesforce we encourage applications from Aboriginal and Torres
Strait Islander peoples. Salesforce Australia is committed to walking
together with the Traditional Custodians of this land, Australia’s
First Nations peoples, as we forge a path to reconciliation. Please see
our
Reconciliation Action Plan
for more information"
