Senior Social Media Advisor
Employment Type: Temporary (7 months) - with the potential for ongoing employment
Location: Sydney
Grade: Clerk Grade 9/10
Salary: $120,859 - $133,183 + Superannuation
Applications Close: Monday 14th October 2024 [at 9:59am]
- 7+-month temporary contract, with potential for ongoing
employment
- Full-time (35 hours per week)
- Work with a dedicated team committed to delivering
exceptional customer experience and impactful results
- Lead on a variety of tasks: managing channel health,
producing engaging content, supporting paid campaigns, and responding to
customer enquiries across social media
About the Team
The Department of Customer Service (DCS) Cluster Social
Media team oversees the strategy, content publication, paid activities, and
customer support for multiple social media channels across various DCS
agencies, including Building Commission NSW, SafeWork NSW, NSW Fair Trading,
and Service NSW. Our team is organised into three core areas: Channels &
Creative, Paid Strategy & Content, and Customer Care. As a Senior Social
Media Advisor, you will play a key role within the Channels & Creative
team, focusing on Building Commission NSW. Your responsibilities will include
overseeing channel performance, creating high-quality content, and ensuring
compliance with best-practice social media guidelines. In this senior role, you will mentor other team members and
provide strategic direction to ensure the success of social media activities.
Our team is collaborative and dynamic, offering opportunities for professional
growth and the chance to learn from others. The role will also require
flexibility, including travel to various office locations, participation in
off-site work engagements, and attending work-related events outside standard
office environments.
Key Responsibilities:
- Lead by example and act as the subject matter expert for
social media for Building Commission NSW.
- Drive the development of consistent and impactful social
media communications across the Building Commission NSW social media assets.
This will include capturing content in the field using mobile devices and
supporting video producers as needed.
- Monitor and report on social media metrics to optimise
performance and engagement.
- Provide strategic oversight of social media campaigns and
channels, ensuring alignment with organisational strategy, priorities and brand
identity.
- Manage day-to-day social media activities, including
posting, moderation support, and amplification support, ensuring objectives are
met and the customer experience is exceptional.
- Engage in meaningful discussions on social media, and manage
or delegate audience enquiries to facilitate two-way communication with the
community.
- Build strong relationships with key stakeholders to enhance
social media literacy across the Building Commission NSW snd use these relationships to proactively seek out content to support channel
strategy and growth from subject matter experts.
- Stay informed about the latest social media trends and
broader communication developments.
Essential
Skills and Experience :
- Proven experience in a Social Media Manager or similar role,
either in-house or within an agency.
- Strong stakeholder management skills, with the ability to
juggle multiple priorities and build productive partnerships.
- A demonstrated history of developing and executing
successful social media strategies and content.
- Experience in moderating and managing social media
platforms.
- Ability to analyse and interpret data, producing reports
that offer actionable insights.
- Proficiency with mainstream social media platforms, content
studios, and ads managers.
- Hands-on experience with content capture (photos and video)
using mobile devices for social media.
- Familiarity with content creation tools; knowledge of Canva
or Photoshop is advantageous.
- Experience using CRM tools for social media; knowledge of
Khoros and its products is a plus.
For more information about this position, please contact
Olle Lindell, Manager Social Media,
at olle.lindell@customerservice.nsw.gov.au. For any questions regarding the recruitment process please contact Amber Ellis, Talent Acquisition Advisor, at Amber.Ellis@customerservice.nsw.gov.au
What we need from you:
Please submit an up-to-date CV (no more than 5 pages) and a brief cover letter (no more than 2 pages) outlining how your
skills and experience align with this role.
Salary Grade 9/10, with the base salary for this role starting
at $120,859 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au.
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Monday 14th October 2024 [at 9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Amber.Ellis@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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