About Us
Webcentral Group is Australia's leading web hosting provider, with brands such as MelbourneIT and WebCentral, known as 'The Home of .AU'. We have supported the growth of over 300,000 Australian businesses from inception to acceleration – helping them to realise their potential online. We have Customer Care teams across Melbourne and Brisbane and we currently have an exciting opportunity to grow our Customer Care team.
This is a great entry-level opportunity for anyone looking to start their career in IT technical support or gain exposure to the greater Webcentral corporate environment that offers a multitude of additional career opportunities around web services, information technology, and digital marketing, just to name a few.
About the Role
As a level 1 member of the Webcentral Customer Care team, you will undergo the appropriate training to enable you to provide technical support to the Webcentral customer base as they employ and utilise the wide array of web services that we offer. You will be well supported with the opportunity to work in partnership with onshore and offshore peers as well as our Sales, Product, and Business Technology teams.
We currently service our customers through phone, chat, and email channels.
Key responsibilities include:
Support customers in a multi-channel support environment.Provide technical support for products and services such as domain name, website and email services.Manage customer escalations raised by our offshore customer service teams.Work with sales teams as a point of pre and post-sale support.Present innovative ideas and suggestions for improvement of service, processes, and system.
About You
Prior experience in a customer-facing or support role would be highly regardedPossess a service-first focusAn ability to learn, understand and apply technical conceptsEffective communication skillsSupportive and collaborates well with othersAbility to interact and relate to a wide range of internal teamsInitiative and will not hesitate to ask questions when necessaryShow curiosity with a focus on continuous improvementAn interest in or desire to learn about technologyExperience or training in the technology industry
Employee Benefits
Paid birthday leave (Yes! An extra day off!)Breakfast included
If you’re looking to take the next step in your career within the web services sector, please apply now.