Employment Type
Permanent
Closing Date
30 Dec 2024 11:59pm
Job Title
Head of Digital Channels - Business & Enterprise
Job Summary
Job Description
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
As a result of the growing needs of Australian businesses as their demand for data and connectivity solutions grow, we’re on the hunt for a Digital Leader to join our growing Telstra Business team.
Focus of the role
As Head of Digital- Business and Enterprise, you play a critical role in establishing the digital strategic direction for Telstra Business and Enterprise. This leadership role is pivotal in driving digital transformation, enhancing online customer engagement, and ensuring that Telstra Business & Enterprise's digital presence aligns with our business objectives.
What You’ll Do
In this leadership position, you will drive digital innovation, focusing on customer-facing tools and systems that enhance user experience and engagement. You will ensure that Telstra Business & Enterprise remains competitive by developing and implementing digital solutions that meet the evolving needs of our customers. This newly created role provides a unique opportunity to elevate both the team and the function from greenfield state, driving strategic improvements in digital platforms while fostering development and collaboration. You will also be responsible for evaluating and integrating new technologies, optimising existing systems, and ensuring seamless interactions across all customer touchpoints.
Key responsibilities:
Lead the creation and implementation of a comprehensive digital strategy that aligns with the overall business goals of Telstra Business and Enterprise.
Develop a long-term technology roadmap that outlines the vision for digital tools and systems over the next 3-5 years.
Conduct thorough assessments to identify customer feedback. pain points and requirements, ensuring that digital tools effectively meet their needs
Evaluate the existing digital systems, identifying gaps and areas for improvement to enhance functionality and user experience
Drive the innovation, design, and implementation of customer-facing digital tools to deliver exceptional user experiences throughout the sales and service journeys.
Build strong connections and facilitate communication between various business units such as Digital, Enterprise, Business and Channel to align strategies, enhance operational efficiency, and drive cohesive business outcomes.
Leverage strong inter-personal and communication skills to collaborate with business and customer stakeholders to define and prioritise project/product objectives and requirements, identifying and mitigating issues as they arise.
About You
You share our passion for change, having a go, curiosity and our customers.
To be successful in the role, you'll also have the following skills & capabilities:
Extensive digital strategy leadership experience encompassing a diverse portfolio that may include various segments, products, and IT environments.
Proven ability to enhance the customer experience across all digital touchpoints while gaining a deep understanding of customer journeys.
Strong communication skills with the ability to build effective relationships with a wide range of stakeholders at all levels and switch between detailed requirements and strategic narratives depending on the audience.
Strong understanding of business and technical aspects, with the ability to bridge the gap between the two.
Resilient and flexible mindset, noting that the business is fast moving and pivots can be expected.
Proven experience influencing a diverse range of stakeholders (including executive level) under agile methodologies to deliver business outcomes to drive customer experience improvements.
What We Offer
Here’s what you can expect from us
Flexible working. We value flexible working arrangements and strive to provide them whenever possible. However, we recognize that certain roles and employment contracts may not allow for such arrangements. This role is able to be worked flexibly across Australia.
There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
Pay for performance. We recognise outstanding contributions through our generous incentive programs.
Parental Leave. A gender-equal policy for all parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.
Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
If this sounds like your next career opportunity, we’d like to hear from you!
